Product Liability Claims

Whether it's food, medicines, electronics, toys, or even the cars we drive, we expect the products we buy to meet certain standards. We expect manufacturers have tested them rigorously, and that these items are safe to use.

But all too often, defective and faulty products can end up on shelves and in our homes, and sometimes the worst can happen, and these products cause serious injury. If you've been injured by a faulty or defective product, our lawyers could help you claim compensation.

Contact our product liability solicitors to see if you can make a compensation claim. We can often offer no win no fee agreements for product liability claims.

What is a product liability claim?

Our experienced product liability solicitors have helped people claim faulty product compensation for injuries or illnesses caused by:

Defective drugs and medicines
Defective electrical products
Defective sporting goods
Defective vehicles
Defective medical products.

We’ve many years of experience in product liability claims and are expertly placed to provide all the help and support you need when claiming compensation. Injuries caused by faulty products can be life-changing, so where necessary we’ll help you to access rehabilitation and medical care.

Why choose Irwin Mitchell to help with your product liability claim?

Our specialist product liability solicitors have worked with people affected by defective items for many years and understand the issues you’ll be facing.

With so many rules and regulations around what manufacturers and sellers should and shouldn't do, it can be difficult to know who's to blame. This can make who should be held accountable for your injuries difficult to prove. In these situations, it helps to have the experts on your side.

We’ve a great deal of experience investigating defective products and determining exactly who should be liable for your injuries and compensation.

We’ll work tirelessly to make sure you get all the support, advice, and care you need while we help you claim the compensation you deserve.

We also understand the importance of rehabilitation to allow you to make the best possible recovery. Our Support and Rehabilitation Coordinators will be there during and after your claim. They’re trained medical experts and will identify what support you need and then make sure you’ve access to it.

We’ll always work in a way that’s best for you. Our solicitors can meet you at an appropriate location or arrange phone or video calls if you can’t visit one of our offices.

No Win No Fee*

Offices across the UK

Experienced product liability solicitors

Help accessing medical support and rehabilitation

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Tim Annett Partner Meet The Team

Product Liability Claims - More Information

Manufacturers have a duty to their customers to ensure the products they release to the market are fit for purpose and safe for their intended use."

Tim Annett, Partner

Client Story ‐ The Chiem Family

"We thought we bought a reliable product from a trusted retailer and we want to know how something with so much potential to cause this type of devastation was sold to us." - Thu Tran Chiem

Frequently Asked Questions

Can I make a product liability claim?

If you've been injured, or had a condition made worse, because of a defective product or medication, then you may be able to claim compensation.

We've handled claims for people who've been injured or become ill because of several consumer products, including:

Domestic appliances and white goods
Cosmetics
Weight loss supplements
E-cigarettes
Hoverboards
Bikes
Cars
Lithium-ion batteries.

We've also handled many defective drug cases, including claims for illnesses caused by Lariam, human growth hormone, and drugs used in clinical trials.

If you've been injured by a product not listed above, then we may still be able to help you. Contact us to find out if you’re eligible to claim.

What laws are there around defective products?

Anyone making or selling consumer products has a duty of care to their customers to make sure their products are safe to use and won't cause harm.

There are many rules and regulations in the UK that set out what product manufacturers, sellers, and importers can and can't do. Among these is the Consumer Protection Act 1987, which protects the public from defective products. The main points of the act are:

Consumers are entitled to expect the products they buy or use to be safe.
If a product doesn’t give the level of safety people are entitled to expect, it’ll be regarded as defective.
Manufacturers (and in some cases importers) are liable for injuries or financial losses caused by defective products – we don’t need to prove they were negligent or at fault.

The Trade Descriptions Act 1968 makes it illegal for manufacturers and sellers to make false or misleading claims about their products. This is enforced by Trading Standards.

The Consumer Rights Act 2015 relates to the sale of goods and supply of services. It provides for contractual remedies against the sellers of products that are unsafe or not fit for purpose.

Finally, there’s the British Standards Institution (BSI), which sets safety standards across a wide range of industries, and products that meet the BSI's standards can be marked with the KiteMark.

So, if a product is defective or unsafe and has caused harm as a result, you may be entitled to compensation.

We’ve a great deal of experience in investigating claims to find out who's responsible for an injury, and where laws and standards have been broken or ignored.

Why Choose Irwin Mitchell For A Product Liability Claim?

Our specialist product liability solicitors have worked with people affected by defective items for many years, and understand the issues you will be facing.

With so many rules and regulations around what manufacturers and sellers should and shouldn't do, it can be difficult to know who's to blame, and who should be held accountable for your injuries. In these situations, it helps to have the experts on your side.

We have a great deal of experience investigating defective products and determining exactly who should be liable for your injuries and compensation. Whether you claim individually or as part of a group of people who have been similarly affected, we'll work tirelessly to make sure you receive all of the support, advice and care you need while we help you claim the compensation you deserve.

Our extensive experience has seen us handle a diverse range of product liability claims, including:

Compensation for a young girl who was injured when the glass door of a toy oven shattered. Although her wounds healed, our client was left with psychological upset because of the faulty product
A settlement of £1,200 for a woman who received facial burns from a defective hair removal product. Despite following the instructions carefully, she suffered friction burns which caused residual scarring that took a year to heal
A claim on behalf of a family who suffered burns in a fire caused by an exploding hoverboard. The family's home was destroyed, along with all of their possessions.

Helping our clients access medical care and support, including physiotherapy and surgery, as well as mobility aids and home modifications, is as important to us as pursuing financial compensation. This support is essential for adapting to life after an injury, and our approach has seen us win Post Magazine’s Rehabilitation Award for Claimant Solicitors on seven occasions.

If you have any questions about making a claim, or how we can help, then please don't hesitate to give us a call today on 0800 056 4110, or contact us online, for a free initial consultation on your case. We're here to help.

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