Electrical products, from e-cigarettes to white goods, can suffer from faults and defects that have the potential to cause harm. While in some cases these defects are minor, in others they can cause serious damage to homes and injuries to the people who use them.

Manufacturers and retailers of electrical products have a responsibility to ensure that the products they sell to consumers provide an acceptable level of safety. If it can be proved that they failed to do this, you may be able to make a claim against them.

If you or a loved one has been injured by a faulty or defective electrical product, our lawyers could help you claim the compensation that you deserve. Our expert solicitors have been able to help clients in a range of circumstances involving defective electrical products, including when:

  • Components in white goods like fridges, freezers, washing machines and tumble dryers have overheated
  • Hoverboards and smaller electrical items have been powered by faulty lithium-ion batteries
  • Faulty thermostats in showers have led to burns
  • Electrical failure of a product has led to a fire, damaging property and causing burn injuries

Our team has a great deal of experience when it comes to injuries caused by faulty electrical products, and may be able to help you make a successful compensation claim. What's more, we'll be on hand throughout the entire claims process to help you access any medical treatment, care and rehabilitation you need as a result of your injuries.

Most of the claims we handle are on a No Win No Fee basis. This means that there's nothing for you to pay upfront, and that you won’t have to pay any legal fees if your claim isn’t successful*.

If you have any questions about making a defective electrical product claim, call us on 0800 056 4110 or contact us online for a free consultation on your case.

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Defective Electrical Product Claims - More Information

Defective Products

Product safety should be the number one priority but sadly it appears some products in this market have fallen below the acceptable standards."

Tim Annett, Partner

Client Story ‐ The Chiem Family

"We thought we bought a reliable product from a trusted retailer and we want to know how something with so much potential to cause this type of devastation was sold to us." - Thu Tran Chiem

Frequently Asked Questions

What are Electrical Product Manufacturers and Retailers Responsible For?

The manufacturer of any product is responsible for ensuring that products made available to consumers are not defective or harmful.

The Consumer Protection Act 1987 makes a manufacturer liable for any injuries or damages caused by a defective product. A defective product is one which does not provide the level of safety that people generally would be entitled to expect.

Retailers also have a duty to ensure that products they sell are safe. In fact, since the Consumer Rights Act of 2015 all products sold by a business to a consumer must be safe, durable and fit for purpose.

If you have been injured because of a sub-standard product, you may have a right to compensation, either from the seller or the manufacturer.

If you're not sure whether you are able to make a claim, it's best to seek some advice from experts. Call us today on 0800 056 4110, or contact us online, for a free initial consultation about your case.

What Type Of Injuries Can People Sustain From Defective Electrical Products?

Regardless of the size of the product, defective electrical goods introduce a risk of fire, explosion or electric shock when they do not meet appropriate safety standards.

Faulty lithium-ion batteries have been known to explode or catch fire causing injuries to person and property - a type of incident recently seen with some rechargeable hoverboards and laptops.

In showers, thermostats have been known to fail, causing severe burns for the person using the shower.

We have seen claims where fires have been caused due to overheating components in fridge freezers, with severe injuries, and even death, as a consequence.

To find out if you can make a claim because of an injury sustained as a result of a defective electrical product, call us today on 0800 056 4110, or contact us online for a free consultation.

Why Choose Irwin Mitchell For A Defective Electrical Product Claim?

We have a great deal of experience in investigating injuries caused by defective electrical products such as washing machines, fridges, hoverboards, e-cigarettes and shower units. Paired with our UK-wide network of offices, we are best placed to offer you and your family the support you need following an incident.

Understanding who the blame lies with can be complex in defective electrical product claims, which is why it's vital to have experts on your side. Our lawyers will use their experience and legal expertise to establish who your claim should be against, and how much you are due in compensation – and we will always fight to secure the maximum possible amount.

Our extensive defective electrical product claim experience has helped a wide range of claims, including:

  • An e-cigarette incident which saw Colin Crow injured with burns and charring on his left hand, thigh, knee and calf after the e-cigarette exploded in his pocket. With the heat becoming so intense that it melted his bank card, Colin was unable to work
  • A fire caused by a defective hoverboard destroyed the home of the Chiem family in early 2016. Shortly after the device had been taken off charge in the living room, it began to smoke, before bursting into flames.
    In addition to treatment for smoke inhalation injuries and shock, the family's home was left uninhabitable.

If you'd like help and advice in relation to injuries caused by defective electrical products, call us on 0800 056 4110 or contact us online for a free consultation on your case.

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