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Call Centre Worker Receives Compensation for Repetitive Strain Injury

A former call centre worker has received a 5 figure settlement from her former employer after being affected by a repetitive strain injury caused by work. 

Miss R worked on the telephones in a call centre environment under extreme pressure, logging calls onto a computer system.  She developed aches and pains which initially started in her wrists.  Over time, the pain affected her upper arms before ultimately causing her neck problems.  Miss R was diagnosed with a repetitive strain injury, caused by her use of the keyboard and mouse whilst adopting an awkward posture.

Miss R was in such pain that she could not continue working and was signed off from work by her GP.  Eventually, after a number of failed attempts to return to work, she managed to retrain and find employment away from the use of computers.

The compensation she has received not only reflects the pain and suffering she endured for over 3 years, it also helped to finance a year-long course where she retrained. This ultimately enabled her to qualify into alternative work where she is now very happy.

Regular breaks, the right posture and a properly arranged workstation are important factors which can minimise the risk of injuries such as this.  Employers have a duty to assess employees’ workstations and to identify any potential problems at the outset.  Unfortunately in Miss R’s case, her employer simply failed to do so.  Had such an assessment taken place, it is likely that the incorrect set up of her workstation and her awkward posture would have been spotted prior to her work commencing.

If you or a loved one has suffered from repetitive strain injuries, such as bursitis, carpal tunnel syndrome, ulnar neuropathy and vibration white finger caused by conditions at work, our solicitors could help you claim compensation. See our Industrial Disease Claims page for more information.

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