We’ve secured a five figure sum from a major holiday tour operator on behalf of a woman who contracted serious gastric illness while on holiday.
Our client, Mandy, stayed at the Tropicana Rosetta & Jasmine Club in Egypt during October 2013. The holiday was of course meant to be a relaxing break, but it became a nightmare when she fell ill as a result of poor hygiene standards at the resort.
She complained that food was sometimes left uncovered for long periods of time, and was occasionally served lukewarm. She also noted that fresh food was sometimes mixed with food that was already there. There were occasions too when she saw the chefs in the restaurant handling both raw and cooked meat without disinfecting their hands in between.
Her illness continued when she returned home to the UK. She has since had to visit her GP regularly for ongoing issues, including diarrhoea, abdominal pain and vomiting, and has been forced to adapt her diet to reduce the frequency of these episodes.
We successfully secured over £20,000 for Mandy after the TUI UK Limited, the parent company of Thomson, admitted full responsibility for her illness. This compensation took into account the pain and loss of enjoyment she suffered while on holiday, as well as loss of earnings caused by subsequent illness and the adaptations she has since had to make to her daily life.
Jatinder Paul, a specialist in our International Personal Injury team, represented Mandy. He said: “We’re delighted to have secured a settlement for Mandy that not only compensates the cost of her ruined holiday but also helps her deal with the continuing problems she now endures on a day-to-day basis. Mandy’s case highlights how damaging gastric illness can be on a permanent basis.”
Our client said: “I’m so relieved Irwin Mitchell has secured this settlement so I can start to put my terrible ordeal behind me. Holidays are supposed to be relaxing and enjoyable, but the ten days spent at this resort were absolutely awful. My ongoing health issues related to the illness I suffered act as a constant reminder of the experience. No amount of money can make up for the impact this illness has had on my life, but now that I know TUI will be held responsible for the failings at the resort, I can begin to move forward with my life.”
If you or a loved one has suffered an illness whilst in a hotel abroad, our accident and illness abroad claims team could help you to secure compensation. See our Holiday Sickness Claims page for more information.
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