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Jennifer Downing



I am a solicitor specialising in international travel litigation, with experiences in group litigation. I manage a team in the Birmingham office which primarily deals with group actions against UK-based tour operators, or single party actions against defendants in foreign countries. 

I have expertise in dealing with the following: 

  • General gastric illness
  • Salmonella
  • Giardia
  • Campylobacter
  • Cryptosporidium
  • Legionnaires

What Inspired You To Get Into Law?

My father who previously worked in the legal profession inspired me and gave me a good insight into a profession which can be most challenging and rewarding.

What Is The Most Rewarding Aspect Of Your Role?

The most rewarding aspect of my role is achieving the best outcome for my clients. 

What Do You Like About Working At Irwin Mitchell?

The diverse nature of the firm and the people within it.

Read My Comments On The Latest News

  • 10/07/2017
    Divers Launch Group Action Against Tour Operator After Egypt Wrecks And Reefs Tour Ruined By Food Poisoning

    “Gastric illnesses such as salmonella and shigella can have a significant long-term impact on those affected, with such problems leaving people with long-term health issues from which they sometimes never fully recover. “Not only was John and his friends’ holiday ruined, but a month on they are all still suffering from the effects of their illness. “The seriousness of these problems cannot be downplayed and, as such, we are now investigating the group’s stay on board the Blue Horizon and are keen to hear from anyone else affected during the same diving trip, or who witnessed the problems/conditions on board.”

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  • 07/06/2017
    Legal Action Launched After Family's Special Holiday In Turkey Is Ruined By Illness

    “This holiday was meant to be a memorable one for our clients, yet they went on to face a series of problems which continue to affect them to this day. “Their story demonstrates the huge impact that illnesses like salmonella can have on victims, often leading them to develop long-term health problems from which they never fully recover. “As such, the seriousness of these problems cannot be downplayed and, as an out of court settlement has not been reached with Thomas Cook, we have been left with no option but to launch legal action to secure answers and justice regarding these issues.”

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  • 03/03/2017
    Lawyers Acting For Cruise Passengers Issue Court Proceedings After Passengers Fell Ill

    “We are disappointed to have had to issue court proceedings as we had hoped to agree a settlement out-of-court but the tour operator has left us with no choice but to take this course of action as we seek to resolve the legal case on our clients behalf. “We heard a number of worrying first-hand accounts from a number of passengers who fell ill on the Thomson Majesty cruise ship across this two-month period. The seriousness of illnesses of this nature should never be downplayed, as we see many cases in which people develop long-term health implications as a result of such problems. “All of our clients are desperate for answers regarding how their illnesses emerged, as well as reassurances as to what steps if any can be taken to prevent others from facing the same problems in the future. There are a number of procedures that can be followed and adopted to help prevent the spread of illness.”

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  • 24/02/2017
    Holidaymaker Instructs Lawyers After Summer Holiday Leaves Him Needing Medical Attention

    “The illness Alan suffered is concerning and shows how vulnerable people can be affected by gastric illness. “We have now launched our own investigation into the cause of the illness Alan suffered at the resort and we would urge anyone else affected at the hotel to contact us as they may be able to help us with our investigation.”

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