Biography
My role involves working alongside clients with differing medical/mental health, cognitive and physical needs. The clients may be referred for my support from our Clinical Negligence, Work place injury, Serious Injury, and International Serious Injury teams. Once introduced to a client, my main aim is to ensure the client and family members are aware of the rehabilitation services available to improve the present and plan for the longer term physical and/or mental health needs of our clients. I am continuously learning ways to support our clients and sharing my knowledge with others.
I feel working closely with the family members and clients is imperative to gain the best possible outcome. I can support with referrals to our other specialist teams, like Welfare benefits team, Irwin Mitchell Asset Management for financial advice, with a view to reduce the financial burden on the client, which will help them focus on rehabilitation. share knowledge of the local charities that can offer support or guidance during any life changing event.
What do you like about working at Irwin Mitchell?
I like the professional attitude of my colleagues, the overwhelming aim of all, to offer 100% care and support for every client.
What is the most rewarding aspect of your role?
As a registered nurse, having a unique role within a legal firm allows me to deliver best care possible for each client. Seeing our clients progress through treatment and rehabilitation, then onto building a new possibly adapted life is one of the most rewarding parts of my role. Sometimes just being available to talk with a client or family member and help to ease some of life's stressors is very rewarding, knowing I am privileged to be a part of their lives and progress.
What do you do away from the office?
When not working, I enjoy spending time with animals, I have 2 dogs and we go on many walks. I also own a horse and enjoy riding out in the countryside.
I enjoy spending time with my family, building memories.
Testimonials
"Berenice has worked within Day One Trauma Support Charity for the past 20 months as a Volunteer Caseworker. The role involves working closely with clinicians on the trauma wards within the NHS Major Trauma Centres where the charity has a presence.
The role requires autonomy in working with each patient and family member, once referred, and includes assessment of non-clinical need, signposting to practical, emotional and financial interventions that the charity is able to provide.
Using her nursing knowledge Berenice has also helped the charity by acting as a mentor to other newly appointed Caseworkers, setting up new services for the charity and in doing so, acting as a conduit between the charity and the trauma based clinical staff. Her clinical knowledge and knowledge of the NHS system has therefore been invaluable.
Berenice has also helped us to develop a needs assessment tool and a caseworker handbook – all of which are important to ensure consistency and quality of services given to patients." - Lucy Nickson, CEO of Day One Trauma Support
