As a Client Liaison Manager, I work with the legal teams from a medical perspective. I'm a registered general nurse and my role is to support our clients and families.
The legal teams refer clients to me for my assistance. My role involves visiting clients at home or in hospital/care settings to introduce myself and my role and then complete an initial needs assessment. I then liaise with the relevant medical or social services to make sure our clients get the care or rehabilitation they need.
I work actively to source statutory services, from NHS or social services or even charities within our community to facilitate best care possible. I liaise with the client, significant others and the care givers to make sure we meet our duty to care.
I offer advice and education to clients, families/significant others, around medical issues, the role of the specialists and/or the rehabilitation teams. I support clients and family members with the changes and challenges they may face, as a consequence of their injury.
I stay involved with clients from initial meeting in hospital to discharge or rehabilitation facility and in some cases once back in the home environment. Similarly, I work continuously with other professionals and agencies to make sure our clients get correct care package and/or rehabilitation plan.
I keep clients and family members abreast of all the issues relating to their care and/or rehabilitation. I support our clients when navigating the benefit system, assist in completing benefit claims forms, and make them aware of any benefits they're entitled to.
I'm available for one-to-one advice and support for our clients, their families and significant others. I also support family members to cope with the changes they may face as a result of significant injury or accidents.
If our clients or significant others have any questions or, they're unsure of the next step, they can call me. I'm happy to help them navigate the legal field and be a hand to hold or support on this journey.
What is the most rewarding aspect of your role?
Enjoyment for me comes from the progression of our clients from initial injury to rehabilitation. I strive to get the best care possible for our clients and seeing the progress and improvement following the rehabilitation gives me a huge sense of achievement and job satisfaction.
Seeing families come through the process with knowledge and new skills to take on the future, gives me a great sense of achievement and job satisfaction.
What do you like about working at Irwin Mitchell?
Working at Irwin Mitchell has proven to be a very rewarding change in my career. Working as a team to offer the best care and support to all clients and each other is at the forefront for all staff, evident in the Trustpilot responses from clients and the awards that a variety of staff have achieved.
I feel empowered on a daily basis to be the best I can be and provide the best to our clients. I feel Irwin Mitchell are interested in the individual member of staff and not just the teams. I'm encouraged to progress in my career at a pace I'm comfortable with.
Job satisfaction and feeling valued in my role, keeps me motivated and enthused to build knowledge and progress in my career with Irwin Mitchell.
What do you do away from the office?
I am a keen writer and I have been successful in getting my very first book published. I have two dogs, Shih Tzu’s, and enjoy spending a Sunday morning walking in the countryside, getting some exercise and fresh air.
I have an interest in all things related to King Henry VIII, I like to visit churches and cathedrals like Peterborough Cathedral, as this has a great amount of history relating to the royals and Henry VIII’s 1st wife, Kathryn of Aragon. I enjoy a quiet drink on a night out with my friends and spending time with my children and grandchildren, having family BBQ’s or family holidays abroad.