0370 1500 100

Case Management Specialist iCasework Acquired By Civica

Irwin Mitchell’s Corporate Team Advises On Deal


David Shirt, Press Officer | 0161 838 3094

London-based case management software specialist, iCasework, has been acquired by Civica UK Limited.

Established in 1998, iCasework specialises in SaaS applications for case management, providing cloud software for enterprise complaints management, correspondence management and information request handling including in support of GDPR.

Its products are used by more than 100 customers in the UK, Australia and the USA to handle millions of cases annually, across national and local government, financial services and a range of other markets. 

Civica UK is owned Civica Group which supplies more than 3,000 major customers in 10 countries around the world. This deal will enable it to expand its activity in existing and adjacent market sectors.

The Corporate team in Irwin Mitchell’s London office, led by partner Bryan Bletso and associate Ben Gale, advised iCasework on the sale.

Hans Grefte, iCasework managing director, said: “All organisations are dealing with growing expectation from customers and greater regulatory demands. Organisations are increasingly looking to automated case management processes, and we look forward to our increased ability to respond and deliver greater value as part of the Civica Group.” 

Civica Group CEO, Wayne Story, added: “I am delighted to welcome iCasework to the Group. The business combines a strong team with a sophisticated capability applicable across all of our market sectors, and closely aligned with our software and digital solutions portfolio.”