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Mental Health Service ‘Must Improve’ Following CQC Report

Research Reveals Concerns Over Standards Of Care


Urgent action needs to be taken to address the concerns raised in a Care Quality Commission (CQC) new report which has raised concerns over standards in mental health services, according to legal experts specialising in health and social care.

The body’s Mental Health Act Annual Report found that 15 per cent of people receiving care under the Act –the legislation under which a person may be detained or treated against their will – were not involved in the decisions made about their care.

During one visit by commissioners working on behalf of the CQC, it was also revealed that none of the patients interviewed know about their care plan or felt involved in the decision-making process.

Two patients were also unaware they were even detained and what they had done to warrant it.

Mathieu Culverhouse, a solicitor based at Irwin Mitchell’s Manchester office, has vast experience acting for people affected by problems related to social care, as well as the families of vulnerable members of society with concerns over the support their relatives are receiving.

Commenting on the CQC’s findings, he outlined: “A huge number of people rely on the care provided in care homes, hospitals and other sites – not just those in care but also their loved ones. Families put huge faith in such services taking care of their relatives and giving them the support they need.

“Sadly, this research raises alarming concerns about the use of the Mental Health Act which will undoubtedly worry many people with loved ones in care.

“Respect and dignity are hugely important issues and vital aspects of ensuring that people with mental health issues are able to make a strong recovery. It is vital that lessons are learned from some of the failings identified here, with the ultimate aim being to ensure people always get access to care and support which is best suited to their needs.”