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Client Care

Exceeding Your Expectations

Our goal is to exceed the expectations of every client.

To do this, we believe that outstanding client care and service, combined with the highest quality legal advice, should be the rule and not the exception. At Irwin Mitchell, our number one priority is you and we place quality at the forefront of everything we do.

Putting you first is a simple philosophy, but it is one that flows throughout every part of our business and underpins everything we do.

We listen to our clients, understand their needs and only then do we provide legal advice. And it is this simple approach that ensures we forge strong and close relationships with our clients that are built on trust.

Quality Management

ISO 9001Irwin Mitchell are certificated to ISO 9001:2008, an internationally recognised quality management standard. Certification to this standard enables continuous improvement of our quality management systems and processes, managing our ability to consistently meet customer expectations.

The firm is required to demonstrate high levels of service quality under this standard, and the implementation of this is audited by our accreditation body on a six-month basis.

(The ISO certification does not cover our consulting office in Middlesbrough as there are not any Irwin Mitchell legally qualified staff/employees permanently based at this site).

Constantly Striving For Improvements

We are not complacent and recognise the need for consistent improvement. Our continuous improvement plan, supported by our dedicated teams for client care, business improvement, compliance and customer service, along with our new product and service specialists, ensure that we constantly strive to improve our service and respond to your demands now and in the future.

Your feedback is important.

We are constantly looking for feedback and value your views.

If you have any comments that you would like to share with Irwin Mitchell then please send them to clientdevelopment@irwinmitchell.com