Buying a faulty product or receiving a bad service can be frustrating. In some situations, you can claim against the person or business that sold you the item or service. Our consumer dispute solicitors can guide you through making a claim or advise you if you have an existing claim.

As a consumer, when you buy goods or services from a business, you agree to their terms of service. Service providers and businesses also have a duty to make sure what they sell complies with Trading Standard regulations.

If a business has failed in this duty, we may be able to help. Contact our lawyers today on 0370 1500 100 or send us an email and we’ll discuss your situation and see how we can help.

How Can I Enforce My Consumer Rights?

You should follow the business’s complaints procedure if you’ve received a service or purchased an item that wasn’t what you expected.

After receiving a complaint, a business may choose to resolve the issue by:

  • Fixing or replacing a faulty product
  • Improving a bad service
  • Issuing a refund.

If you’ve made a complaint and a business has refused to solve the issue, the next step is to seek legal advice. Our consumer dispute solicitors can explain the options available to you and advise on the best way to resolve your dispute quickly.

How Can Irwin Mitchell Help With Consumer Disputes?

We have a specialist consumer team with vast experience in resolving different types of consumer disputes. Where possible, we’ll help you avoid going to court for your claim. The majority of the claims we work on settle out of court through negotiation.

We’ll support you in your claim to the best of our ability. It’s important to note that for claims of less than £10,000 in value it’s unlikely you’ll recover legal costs from your opponent even if you are successful.

Our knowledgeable team will answer any questions you have and help you prepare for your claim. We’ll guide you through the process and give advice in plain English. If you’re concerned about your budget, we’ll help you explore payment options to suit your needs.

Why Choose Irwin Mitchell For Your Consumer Dispute?

Our consumer dispute lawyers understand you could be worried about costs. We’ll work closely with you to offer tailored advice to suit your needs and budget. You’ll get straightforward and practical guidance and we’ll work hard to achieve the best outcome for your situation.

With offices across the UK, we can help wherever you’re based. Contact us today on 0370 150 100 or fill out our online form and we’ll contact you.

Call one of our experts free on

0800 028 1943

Or we can call you back at a time of your choice

Phone lines are open 24/7, 365 days a year

Awards & Accreditation

We're always proud to be recognised for the work we do for our clients and have been named as a leading firm in the latest legal guides - which provide information and recommendations about lawyers and law firms in the UK

Private Client Team of the Year - Legal Business Awards 2018
The Times Best Law Firms 2019
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