Steven Beahan
Partner
Consumer disputes
Buying a faulty product or receiving a bad service can be frustrating. In some situations, you can claim against the person or business that sold you the item or service.
Consumer law and Trading Standards
If you buy something or pay for a service that doesn't deliver the value promised, there could be legal implications for the seller or business.
Businesses must adhere to consumer law and Trading Standards. If they fail, you may have the right to claim against them.
Our consumer dispute solicitors can guide you through making a claim or advise you if you have an existing claim.
Speak to our specialist
Our team are here to ensure people receive the care, respect, and advocacy they deserve.
We’re here to help
Complete our enquiry form and one of our experts will contact you by the next working day.
Alternatively, you can call us now.
Our opening hours are Monday to Friday 8am to 6pm (Excluding Public Holidays).
0370 1500 100
How Can I Enforce My Consumer Rights?
You should follow the business’s complaints procedure if you’ve received a service or purchased an item that wasn’t what you expected. After receiving a complaint, a business may choose to resolve the issue by:
- Fixing or replacing a faulty product
- Improving a bad service
- Issuing a refund.
If you’ve made a complaint and a business has refused to solve the issue, the next step is to seek legal advice. Our consumer dispute solicitors can explain the options available to you and advise on the best way to resolve your dispute quickly.
We have a specialist consumer team with vast experience in resolving different types of consumer disputes. Where possible, we’ll help you avoid going to court for your claim. The majority of the claims we work on settle out of court through negotiation.
We’ll support you in your claim to the best of our ability. It’s important to note that for claims of less than £10,000 in value it’s unlikely you’ll recover legal costs from your opponent even if you are successful.
Our knowledgeable team will answer any questions you have and help you prepare for your claim. We’ll guide you through the process and give advice in plain English. If you’re concerned about your budget, we’ll help you explore payment options to suit your needs.
Making an enquiry
We have several ways you can contact us, either by completing our online contact form, by phone, or using our live chat. If you start your journey online, here are the first steps to working together.
Complete our online formWe need a few details to understand your situation and the kind of support you need.
We’ll contact you by phoneOn the call our experts will ask you a few more questions to make sure we connect you with the right legal advice from our team.
We arrange a full appointmentYour next step is an in-depth appointment with a specialist solicitor to discuss how we could advise you.
Frequently Asked Questions
We advise starting with the seller's complaints process. They may offer to repair or replace a faulty product, improve their service, or refund you. If they refuse to do anything, the next step is to get legal advice.
We’ll help you understand if you have a claim and explain the way forward.
Our commitment to you
Our experts always start by listening, so we understand what matters most from day one.- 01Clear legal guidance
You will always get straightforward, honest advice, with regular updates to keep you clear on the way forward.
- 02Specialist knowledge
A wide-ranging team of trusted specialists who understand what it takes to protect your future, your family or your business.
- 03Your needs first
Whether you’re navigating complex personal situations or business decisions, we take the time to understand your world and what’s at stake.
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