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Accidents In Public Places Claims

Supermarket & Shopping Centre Accidents

Given how often we visit supermarkets and shopping centres, it's unsurprising that accidents happen in these places on a daily basis. However, injuries are often the result of poor cleaning and maintenance, or because suitable safety measures aren't in place.

Supermarkets and shopping centres have a duty to ensure that they have reasonable procedures in place to protect your safety. If you think that your accident may be the result of someone else's negligence, we could help you claim compensation.

Some of the most common causes of supermarket and shopping centre injuries include:

  • Slips
  • Trips
  • Falling objects
  • Broken glass

Whatever the nature of your accident, we'll work tirelessly and efficiently to help you get the best possible outcome for your claim. Many of our cases are funded on a No Win No Fee basis, which means you won't have to worry about any legal fees*.

We believe in the importance of rehabilitation and will make sure that you get the support you need to get your life back on track after the injury.


No Win No Fee*
Help with rehabilitation
Thousands of successful claims each year
Specialist rehabilitation contacts

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Supermarket Shopping Centre Accidents - More Information
    • What Will Happen When I Make A Claim?
    • When you contact us, you'll speak to one of our friendly team members, who will talk to you about your injury. This initial consultation is free and from there, we'll advise you on the best way to take your claim forward.

      Contacting Those Responsible For Your Injuries

      We'll then get in touch with those responsible for your accident at an early stage to see if they accept the blame for what happened. If they accept responsibility, we'll try to secure some of your compensation up-front, which can fund private medical care and expenses while your claim is ongoing. These payments, known as interim payments, will be taken out of your final compensation award.

      Gathering Evidence

      Our experts will look into your case in detail, gathering evidence from various sources such as witnesses, CCTV and independent medical professionals.

      We'll employ medical professionals to find out how your accident impacted your health and recommend the care you'll need in the future in order to make the best recovery possible.

      Final Settlement & Compensation Awarded

      We'll always try and negotiate claims out of court, keeping the claim process as short as we can. However, if your opponent doesn't accept responsibility or doesn't agree with the amount of compensation we feel you need, we'll start court proceedings.

      Even when trial dates have been set, claims are still often settled before reaching court. If your claim needs to be decided at court, we'll be there to help you every step of the way, talking you through what will happen so you feel as comfortable as possible.

    • What Can Compensation Pay For?
    • By making a personal injury compensation claim, you can access funds to help cover expenses and any medical treatment you may need.

      Every personal injury case is different, so there's no set amount of compensation you'll receive. The amount of compensation you'll get will depend on your circumstances, the severity of your injuries and your chances of making a full recovery.

      To work out how much compensation you're entitled to, we'll take into account factors such as:

      • Expenses - including travel expenses to medical appointments, medical equipment and things that help with daily living.
      • Loss of earnings - to cover any time you've had off work and time off you may need in the future. This figure can also cover matters such as not returning to the same role or not being able to return to work.
      • Pain and suffering - caused by your injury or illness.
      • Further treatments - to pay for any further surgery or medical procedures you may need after experiencing negligent treatment.
      • Adaptations - we can help you adapt your home and vehicle after an injury to help with living independently. Find out more about the kind of changes that can be made to a property.
      • Care costs - to fund home care visits and past and future rehabilitative treatments.

      If you'd like to make a compensation claim, contact us to set up a free initial consultation on 0800 056 4110.


    • How Long Do I Have To Make A Claim?
    • You normally have to make a personal injury claim within three years of your accident so you should contact us as soon as possible. By getting in touch with us shortly after your accident, it can make collecting evidence a little easier as there are often fewer problems finding witnesses whose statements we need to support your case.

      There are some exceptions to the three year time limit, including:

      • Claims on behalf of children - these can be made at any point before their 18th birthday. When the child reaches 18, they can make their own claim at any stage up until they turn 21.
      • Mental capacity - there are no time limits to make a claim on behalf of someone who doesn't have the ability to handle their own case.
      • Fatal claims - to make a claim on behalf of your loved one, you'll have three years from the date they died to make a claim. If a post-mortem found that the death was caused by an accident or illness, you have three years from the point where you discovered these findings.

      If you would like to make a personal injury claim, we urge you to contact us as soon as possible so we can start work on your case. Call us today on 0800 056 4110 for a free initial consultation to discuss your situation.

    • Can I Make A No Win No Fee Claim?
    • Many of our cases are funded with a No Win No Fee agreement. This means that there's no financial risk* to you when making a compensation claim.

      At the start of your case we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be better options to fund your claim. Legal expenses insurance is included in many household insurance policies, so it's always worth checking whether you're already covered.

      If we think you're best supported by a No Win No Fee agreement, we'll explain the process clearly. This involves setting up an insurance policy that will protect you, at no cost to you. You'll only have to pay anything when your claim is successful - your opponent will pay most of our fees.

      Please visit our No Win No Fee page for more information on how it works.

    • Our Experts
    • We have experienced solicitors based across the country who specialise in helping people to claim compensation for injuries suffered in a supermarket or shopping centre. We know the issues that you and your loved ones may be facing, and we can answer all of your questions in plain English.

      Having helped many other people who have suffered supermarket injuries, our lawyers have specialist experience of investigating and making this type of claim.

      Meet the team


I would be so pleased to always recommend Irwin Mitchell to anyone who had a legal case that they needed help with.”

Karen, client
Karen, client

Frequently Asked Questions

What Accidents Can Happen In A Supermarket/Shopping Centre?

Supermarkets and shopping centres have a duty to make sure that you're safe while on the premises. Injuries can have a major impact on your life, so it's important that shop owners do everything they can to protect you from preventable accidents.

Slips are a common cause of supermarket injuries, whether they're a result of:

  • Discarded food
  • A wet floor from cleaning
  • Spillage

Staff should make sure that any potential hazards like these are quickly signposted to avoid accidents.

A tidy, clean environment is a vital part of ensuring that supermarkets and shopping centres are safe. Shards of broken glass must be cleared up quickly and safely. When boxes or pallets are left lying around the shop floor, they create a tripping hazard. Similarly, items must be stacked safely - if a display is precariously stacked, falling objects can cause serious head injuries.

Supermarkets and shopping centres are also responsible for accidents that happen in their car parks. For example, if you trip over a pot hole or a poorly maintained paving slab, we could help you claim compensation.

Please phone us on 0800 056 4110 for a free initial consultation about your claim or contact us online.

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What Kind Of Injuries Happen in Shops?

Our personal injury solicitors have represented many people who were involved in shop and supermarket accidents, with injuries including:

  • Broken bones
  • Cuts
  • Whiplash
  • Torn muscles
  • Concussion

Your compensation claim will take into account your pain and suffering, any loss of earnings as well as expenses you have incurred as a result of the accident. Our experience means we can value your claim accurately so that you get the compensation you deserve.

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What Should I Do If I’ve Been Injured In A Supermarket Accident?

First of all, make sure that you seek medical treatment for your injuries, whether this means visiting your GP or a hospital. If possible, ask a member of staff at the supermarket or shopping centre to record the details of your accident in the official accident book.

It helps if you have contact information for any witnesses to the incident. However, we understand that in the moments after an accident your first priority is likely to be dealing with your injuries, so we will fully investigate the accident for you and help you to claim even if you aren’t able to get these details.

Our personal injury solicitors have represented thousands of people in successful compensation claims. Whatever the circumstances of your accident, we have the expertise to support you. Call us on  0800 056 4110  or contact us online for more information.


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Making a difference – specialist care and support services.


Rehabilitation means different things to different people. For some it’s being able to return to work, while for others it’s being able to become more independent around the house. Our personal injury solicitors are here for you whatever your situation is, and you can be reassured that we’ll help you access the care and support you need to make the best recovery possible.



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