When you contact us, you'll speak to one of our friendly team members, who will talk to you about your injury. This initial consultation is free and from there, we'll advise you on the best way to take your claim forward.

Contacting Those Responsible For Your Injuries

We'll then get in touch with those responsible for your accident at an early stage to see if they accept the blame for what happened. If they accept responsibility, we'll try to secure some of your compensation up-front, which can fund private medical care and expenses while your claim is ongoing. These payments, known as interim payments, will be taken out of your final compensation award.

Gathering Evidence

Our experts will look into your case in detail, gathering evidence from various sources such as witnesses, CCTV and independent medical professionals.

We'll employ medical professionals to find out how your accident impacted your health and recommend the care you'll need in the future in order to make the best recovery possible.

Final Settlement & Compensation Awarded

We'll always try and negotiate claims out of court, keeping the claim process as short as we can. However, if your opponent doesn't accept responsibility or doesn't agree with the amount of compensation we feel you need, we'll start court proceedings.

Even when trial dates have been set, claims are still often settled before reaching court. If your claim needs to be decided at court, we'll be there to help you every step of the way, talking you through what will happen so you feel as comfortable as possible.

By making a personal injury compensation claim, you can access funds to help cover expenses and any medical treatment you may need.

Every personal injury case is different, so there's no set amount of compensation you'll receive. The amount of compensation you'll get will depend on your circumstances, the severity of your injuries and your chances of making a full recovery.

To work out how much compensation you're entitled to, we'll take into account factors such as:

• Expenses - including travel expenses to medical appointments, medical equipment and things that help with daily living.
• Loss of earnings - to cover any time you've had off work and time off you may need in the future. This figure can also cover matters such as not returning to the same role or not being able to return to work.
• Pain and suffering - caused by your injury or illness.
• Further treatments - to pay for any further surgery or medical procedures you may need after experiencing negligent treatment.
• Adaptations - we can help you adapt your home and vehicle after an injury to help with living independently. Find out more about the kind of changes that can be made to a property.
• Care costs - to fund home care visits and past and future rehabilitative treatments.

If you'd like to make a compensation claim, contact us to set up a free initial consultation on 0800 056 4110.

You normally have to make a personal injury claim within three years of your accident so you should contact us as soon as possible. By getting in touch with us shortly after your accident, it can make collecting evidence a little easier as there are often fewer problems finding witnesses whose statements we need to support your case.

There are some exceptions to the three year time limit, including:

• Claims on behalf of children - these can be made at any point before their 18th birthday. When the child reaches 18, they can make their own claim at any stage up until they turn 21.
• Mental capacity - there are no time limits to make a claim on behalf of someone who doesn't have the ability to handle their own case.
• Fatal claims - to make a claim on behalf of your loved one, you'll have three years from the date they died to make a claim. If a post-mortem found that the death was caused by an accident or illness, you have three years from the point where you discovered these findings.

If you would like to make a personal injury claim, we urge you to contact us as soon as possible so we can start work on your case. Call us today on 0800 056 4110 for a free initial consultation to discuss your situation.

Many of our cases are funded with a No Win No Fee agreement. This means that there's no financial risk* to you when making a compensation claim.

At the start of your case we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be better options to fund your claim. Legal expenses insurance is included in many household insurance policies, so it's always worth checking whether you're already covered.

If we think you're best supported by a No Win No Fee agreement, we'll explain the process clearly. This involves setting up an insurance policy that will protect you, at no cost to you. You'll only have to pay anything when your claim is successful - your opponent will pay most of our fees.

Please visit our No Win No Fee page for more information on how it works.

We have experienced solicitors based across the country who specialise in helping people to claim compensation for injuries suffered in a supermarket or shopping centre. We know the issues that you and your loved ones may be facing, and we can answer all of your questions in plain English.

Having helped many other people who have suffered supermarket injuries, our lawyers have specialist experience of investigating and making this type of claim.

Meet the team