Secret Garden Party

Secret Garden Party

Charlotte Fairbank headed off to the Secret Garden Party festival in Cambridgeshire on Friday 24 July, but the terrible weather meant she didn’t enjoy the weekend as much as she had hoped she would!

Although there wasn’t a dedicated area for disabled people on the Secret Garden Party’s website, Charlotte found that once she’d emailed the right person it was very straightforward and having a single point of contact like this was “very helpful.”  This person:

  • Stayed in touch with her throughout the whole process
  • Sent Charlotte a parking pass
  • Texted her to check her estimated time of arrival 
  • Made sure someone was waiting for her as she arrived at the festival

The disabled parking was in a suitable location for Charlotte and had easy access to the festival site with the use of a buggie to and from the car park. However, when Charlotte tried to get back to her tent on Saturday night, staff were “clueless” about the buggie and weren’t aware of its existence.  

The Secret Garden Party did have a disabled campsite, but Charlotte stayed in the ‘normal’ campsite because she wanted to camp with her friends. She found the accessibility in this campsite poor, with no smooth pathways at all. “If the weather had been nice, it would have been a lot easier,” Charlotte says.

As a result of the lack of pathways in the campsite and the festival itself, Charlotte found it incredibly difficult to move around the site by herself and felt “quite helpless.”

There was also a lack of disabled toilets and Charlotte had trouble accessing the ones that were there. The disabled toilets had a specific key, but this had to be collected from the disabled tent which was too muddy to get to, so Charlotte couldn’t get hold of the key. She thinks it should have been provided at the disabled car park upon entering the festival.

Charlotte’s experience of the festival itself was a little better. She says that the viewing platforms were “not the most accessible, but bouncers were very helpful when needed.” Overall, merchandise and food facilities were accessible but sometimes Charlotte had to ask her friends to pay because the counters were too high.

She thinks that the Secret Garden Party “made a conscious effort to make the festival accessible but it wasn’t thought through properly. She has a few key areas that need improvement:

  • More smooth pathways for wheelchair users
  • More disabled toilets and an easier key system
  • The first aid tent were unhelpful: they didn’t have a toilet key and they weren’t willing to help wash down Charlotte’s wheelchair even though she couldn’t move and they weren’t busy at the time when she asked for help.

"Although I enjoyed some bits, the mud and rain takes the fun out of it,” Charlotte says. If the weather was better she’d return to the festival in future.

Secret Garden Party

Call us for a free initial consultation

0800 056 4110

Or we can call you back at a time of your choice

Phone lines are open 24/7, 365 days a year

What Our Clients Say

We truly value and appreciate the feedback we receive from our clients, as we look to improve the services we offer on an ongoing basis.

Read More Feedback
Very impressed

I am so happy i chose Irwin Mitchell as my solicitors, they have done nothing but help me threw my recovery since my tragic accident, I am still recovering and they do their absolute best to make my life easier…

Kayley hicken
Sheffield conveyancers are simply the best!

Fast friendly and efficient service from Sheffield team all dealt with electronically due to distance with buying on south coast... The price quoted was fair, fixed and compared favourably against other large firms. Would definitely use again and recommend to anyone.

Medical Negligence Solicitors

I would highly recommend this firm. My medical negligence claim was handled very well by my solicitors Margaret Ryan and Rebecca Haigh. They have kept me well informed…


Our Offices

Our offices are located in major cities throughout the UK and have excellent transport links.