I am a Solicitor in Medical Negligence based in Birmingham. I act exclusively for patients who have received medical treatment in England and Wales. I have a very varied case load which includes substandard surgery, misdiagnoses and poor mental health care.
I particularly specialise in dental claims ranging from mouth cancer misdiagnoses, poorly performed tooth extractions leading to nerve injury and mismanaged orthodontic appliances.
What inspired you to get into law?
As a people person, I have always been interested in helping others and wanted a career that would allow me to do that. Prior to joining Irwin Mitchell, I studied Law at the University of Birmingham. After graduating in 2013, I continued in academia to obtain my Masters Degree in Law and my dissertation focused on patients’ right to religion and belief in health care law.
After this, I knew that I wanted a career working with individuals, and their families, following poor medical care because I wanted to help those who need it not only by obtaining compensation but by ensuring that they get the right support and care during a difficult time in their lives.
What is the most rewarding aspect of your role?
As a Solicitor in such a diverse area of law, I find that I am constantly learning and having to quickly develop my knowledge to ensure that I provide a great service for clients. This is exactly what I wanted out of a career as I truly believe that a day without learning is a day wasted.
What do you do away from the office?
When not in the office, you will usually find me in a spin class, playing netball or in the gym. I also enjoy volunteering and am a trained First Aider with St John’s Ambulance. I regularly volunteer with the Irwin Mitchell’s charity events also, including charity walks, bake sales and attending sponsored charity events. I am a big food enthusiast and am always looking to try a new restaurant or recipe to inflict upon my family and friends.
"I would highly recommend Irwin Mitchell. Their professionalism, knowledge and consideration for clients is superb." - K Milton, former client
"After trying another leading firm, I turned to Irwin Mitchell and it was the best decision I could have made. The team involved with my case were understanding, professional and won my case with ease. My solicitor Zoe Smith was amazing throughout the case and replied to all my emails quickly and was really helpful. I got a very substantial payout and extra money I wasn't expecting, I couldn't be happier with Irwin Mitchell and would definitely recommend them.” - L McGrail, former client
“I can honestly say that Zoe has changed my life. Without her or the support from Irwin Mitchell I definitely wouldn’t be where I am today. Everything from the start was dealt with professionally. I didn’t understand some things but Zoe was there to talk me through everything, she was patient with all my questions and never failed to give a positive response. Thanks again for all the hard work and effort, I literally couldn’t of done it with you." - S Hinder, former client