Sarah Coles

I care about all my clients and each of them is notable as every outcome, whatever that may be in terms of answers or compensation, means a huge amount to them and their families.

In terms of reported cases, I’ve had success at trials and most notably succeeded in the case of Webb v Liverpool Women’s NHS FT 2016 EwCA civ 365. This Court of Appeal case is a landmark ruling regarding costs when a claimant gets a settlement of damages for more than the claimant offered to settle the case for before trial and was rejected by the Defendant.

Our clients often come to me and my team having lost trust in professionals following their experiences in clinical settings. Because of this, rebuilding that trust in both medical and legal professionals is a central part of what we do.

I focus first and foremost on understanding what truly matters to each client by listening carefully to their concerns, priorities, and individual needs. By combining clear, honest advice with proactive and consistent communication, I ensure that clients feel informed, supported and reassured throughout their journey.

I help them holistically, not just from a legal perspective, enlisting the services of our in-house medical advisors, support and rehabilitation coordinators, and welfare team as needed. I also signpost them to reliable charities and contacts who can support them from the start, enabling them to move forward with confidence.

It’s important to me that they feel I am firmly in their corner, and that they can rely on me as a trusted source of guidance and support at every stage.

You can expect your first meeting with me to be a supportive and informative conversation. I’ll take the time to listen carefully to what’s happened to you and ask questions to understand the key details.

I’ll explain in clear, straightforward terms how the legal process works, including the legal standards we need to satisfy, and the steps involved in investigating a potential claim. I will outline realistic timescales, discuss funding options such as no win no fee, and be open from the outset about the uncertainties at this early stage.

I make sure that, by the end of the meeting, you’ll have a clear understanding of your position, what will happen next, and how I and my team will support you throughout the process.

I can meet you at a location that’s easiest for you, whether this is at home, our office, or through a charity. Many clients also choose to have family or friends with them at the initial meeting for support.