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Our associated firm, Irwin Mitchell Scotland LLP, was established on 26 April 2011. I am an associate team manager within Irwin Mitchell Scotland LLP's Glasgow Insurance department. My team handles all Scottish road traffic accidents, pre-litigation, dealing with personal injury claims and other associated losses. We also deal with any subrogated loss claims our institutional clients may have.
On a daily level the management challenge I face is ensuring staff are motivated, performing well and achieving targets with the focus on quality and risk and compliance management.
I have been working within the insurance industry for 15 years within various large insurers. I thought the time was right to try dealing with claims from another perspective and decided to give it a go working within a law firm.
I joined Golds in 2006 as a PI claims handler and was quickly promoted to team manager. I became part of Irwin Mitchell in 2007 following the merger with Golds and became an associate in 2010.
I am extremely passionate about my job and the work I do. I enjoy seeing my team achieve results whilst ensuring they provide a first class professional service to our clients.
It is very fulfilling seeing staff develop their own skills and experience to allow them to achieve their individual goals and objectives. We regularly receive excellent feedback from clients and this makes it all worthwhile.
I have a great team around me where everyone supports one another. Since joining the firm in 2006, my career progression has been more than I could ever have imagined. The continued support and guidance I receive from my manager, my team and the department as a whole is second to none.
IM is a great environment to work in and the nights out are not too bad either.
I enjoy travelling and seeing new places and meeting new people. I have been to many different countries and continents but still have a lot to see. I am gradually working my way through my list of places I still need to visit. I also love reading and catching up with my soaps.
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