Lawyers Instructed Regarding Issues Linked To Dominican Republic Resort

A man has called on specialist lawyers to investigate after his holiday to the Dominican Republic was “ruined” by illness problems.

Jamie Ralph, 38, from Wigan, has revealed how he was forced to spend a full day in his hotel room after he developed stomach cramps, diarrhoea and other problems halfway through his all-inclusive two-week stay at the four-star Grand Sirensis Punta Cana Resort Casino and Aquagames resort.

The problems during the break booked with TUI proved so severe that he sought medical advice on his return home to Wigan. Jamie is still suffering with some symptoms several months on.

Jamie, a case handler, has instructed Irwin Mitchell’s specialist International Personal Injury team to investigate and help him gain answers regarding the problems he faced. He told his legal team that other guests fell ill during his stay at the resort.

The legal experts have vast expertise in providing advice and support to holidaymakers affected by illness problems in resorts and on cruise ships across the globe.

Nadhia Akthar, the specialist lawyer at Irwin Mitchell who is representing Jamie, said: “Jamie has provided some very worrying details regarding his stay at this holiday resort and we have started our own investigations into his experiences.

“A case of this nature highlights just how serious holiday illnesses can be, with the symptoms he suffered not only disrupting his precious time away but also going on to have an impact on his life back at home.

“We are also very concerned by his belief that others may also have been affected by issues at this resort and would be keen to hear from anyone else who may have struggled with the same problems. If during the course of our investigation any issues are highlighted, it is vital that lessons are learned to reduce illness outbreaks in the future.”

Jamie’s holiday with his wife and two children, at the Grand Sirensis Punta Cana Resort Casino & Aquagames, began on 7 November, 2019. Jamie’s illness symptoms emerged on 14 November.

He recalled: “I initially had diarrhoea and stomach cramps, with the problems happening every few hours. It really had a massive impact on me and, while I took medication which my wife had brought on holiday, it had very little effect.

“It all got so bad that I had to spend a full day just in our room, as I couldn’t move due to feeling unwell and being sick. This was the last thing I expected on what was meant to be a relaxing holiday.”

Jamie’s illness symptoms persisted beyond his return to the UK and, while he has seen his GP, he is still struggling with bloating, cramps and other gastric symptoms.

He said: “We saw issues like pancakes and meat being undercooked, while the water was actually turned off at the resort for the majority of our stay. We had also overheard other people talking about illness problems, but I never thought for a second that I was actually at risk of falling ill like I did.

“It is just hugely frustrating to spend money on what is meant to be a luxury break and have it completely ruined by illness. I’m devastated and feel I just deserve an explanation as to what went wrong. I wouldn’t want other families facing similar issues in the future.”

Find out more about Irwin Mitchell's expertise in handling holiday illness cases