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Which? Investigation ‘Must Lead To Home Care Improvements’

Expert Comments Following Undercover Investigation


A Which? investigation into home care is just the latest to raise significant concerns over the standards of elderly care in England and improvements are desperately needed, a healthcare expert at Irwin Mitchell has warned.

The undercover inquiry identified a number of issues, including carers missing visits, missed medication and vulnerable adults let alone unable to get to the bathroom.

Which? compiled the research by asking 30 people or carers to keep diaries over a week in January to outline their experiences. None of the agencies involved have been named, in an effort to protect those who took part.

Medical law and patients’ rights experts at Irwin Mitchell represent a number of families who have seen loved ones suffer as a result of neglect or abuse while in residential care or being visited by home carers.

Jonathan Peacock, who specialises in such cases and notably acted for the families of residents affected by serious failings at the Maypole Nursing Home In Birmingham, said action is desperately needed.

He outlined: “Which? is absolutely right to flag that this is just the latest in a number of reports which have identified failings in the care of the elderly, once again highlighting that many of the most vulnerable members of society are not getting the support they need to get the most from life.

“So many families will be incredibly worried following these latest findings and it is up to the care providers to show what they are doing to quell concerns and demonstrate they are meeting expected standards.

“Too many worrying reports are coming out of these kinds of services at the moment and it is time that this changed.”

If you'd like to discuss making a claim as the result of a loved one suffering abuse or neglect whilst in a care, contact our care & nursing home solicitors. Alternatively visit our Elder Abuse Compensation Claims page for more information.