Care home launches neglect helpline Carehome neglect 22.01.2009 A care provider is offering a helpline for residents and their relatives so that cases of neglect do not go unnoticed and unreported. Southern Cross will offer the service in all of its 735 care homes across the UK in a bid to stop residents being mistreated. It is the first scheme of its kind and trained advisors from the charity Action on Elder Abuse will man the phones to offer advice and support for people with any concerns. If any cases are reported, the charity does not need to seek permission before alerting authorities to any problems. Kate Jopling from the charity Help the Aged said: "Elderly abuse is incredibly worrying. It's a serious issue and we need to take it seriously - all too often people fear reprisals if they report their concerns." Southern Cross said the £20,000 running costs is a good investment if it provides protection and better care for its residents. Kamma Foulkes, chief operating officer with the company, said: "We have a duty of care to do whatever we can to eliminate abuse in our care homes. "It's about giving them confidence and letting people know what they deserve in terms of care and respect." Copyright © Press Association 2009 Rachelle Mahapatra from law firm Irwin Mitchell said: "This is a good first stop in reducing abuse of old people. The difficulty is with patients who cannot communicate due to mental and physical illness and needs to be part of a system to try to reduce neglect and abuse of the elderly". If you'd like to discuss making a claim as the result of a loved one suffering abuse or neglect whilst in a care, contact our care & nursing home solicitors. Alternatively visit our Elder Abuse Compensation Claims page for more information. Press contact James Clarke Press Officer +44 (0)161 838 3169 Email James Related articles 19.06.2018The New Tax Evasion Facilitation Offence 19.06.2018Legal Challenge To Inadequate Care ‘A Wake-Up Call To The NHS’ 18.06.2018Family Of Former College Cleaner Appealing To Ex-Colleagues For Help Following Cancer Death 18.06.2018Family Law Team Ranked Number One 18.06.2018London Drives UK Tourism But Other Regions Attracting Attention 18.06.2018Omnichannel And Experiential 'Key To Retail's Future Success'