Package Holiday Claims

If you booked your package holiday in the UK, the time limit for making a claim is normally three years. This time limit starts from the date of the accident or illness.

The three-year limit doesn’t apply to:

• People without the mental capacity to make their own claim
• Children under 18 years old—the limit begins on their 18th birthday, meaning they have until they turn 21 years old to make a claim
• Deceased individuals—the time limit begins three years from the date of the person's death or three years from the date of knowledge, whichever is later.

However, the time limits for making a claim in other countries is often shorter than three years. For this reason, you should get in touch with us as soon as you can. Starting your claim soon after the accident also means evidence is more readily available for us to collect.

There’s no set amount of time for settling a package holiday compensation claim. The circumstances around each claim dictate how long your claim may take.

A major factor in how long your claim takes is whether your opponent admits liability for your injury or illness. If they accept responsibility and the amount we are claiming for, we will be able to settle your case swiftly.

If they dispute fault, we will have to prove it, which means we may need to begin court proceedings. We work to keep claims from going to court, but if we need to start this process, we will be with you every step of the way.

No matter how long your claim takes, we won’t rest until we have done all that we can to get you the compensation you deserve. We will act on your instructions and make sure you are fully informed and supported throughout the process.

If the package operator is based in the UK, it's usually best to pursue your claim in the UK. However, in some circumstances, you may be able to get more compensation if we pursue your claim abroad.

At the beginning of your claim, we will advise you on what your options are and what is best for you.

If the package operator isn't based in the UK (which is unlikely) or if you will get a better outcome by doing so, then you might pursue your claim abroad. We work with an international network of law firms to support our clients when they need to claim around the world, so you don't have to worry about language barriers or going to court in another country.

If your case does have to go to court, our experienced team of international personal injury lawyers will be here to support you and your family throughout the process.

It's essential that you seek advice from a lawyer before you do anything. In our experience, upfront offers like these are usually much lower than claims are actually worth. If you have already been approached by the tour operator with an offer, don't feel pressured into accepting it.

Package holiday claims can be complex. That's why it's vital to use an experienced lawyer who has an in-depth understanding of the many factors that can influence a claim. We have a proven track record of making sure that our clients get the right amount of compensation, proportionate to the impact the accident or illness has had on their life.