Complete our online form
We need a few details to understand your situation and the kind of support you need.Package Holiday Claims
Find out more about making a compensation claim for an illness or injury sustained on a package holiday, including group claims.
Why make a package holiday claim with Irwin Mitchell?
Our international team of personal injury solicitors have secured record numbers of compensation for our clients, working with partners and law firms across the world to put things right.
If you pursue a claim with our expert solicitors, you will get access to more than legal guidance to get you compensation. You can also meet our Support and Rehabilitation team for help with physical and mental health and our Welfare Benefits advisors to make sure you don’t lose out on benefits.
When could I make a package holiday claim for compensation?
If you have been injured or become ill through no fault of your own while on a package holiday, you could be eligible to claim compensation.
Some of the most common reasons why you may need to make a package holiday claim for compensation include:
- Food poisoning
- Injuries sustained during the transfer to your hotel from the airport
- Injuries sustained at your accommodation
- Injuries sustained during an excursion
- Illness caused by unsanitary conditions.
We are currently pursuing group compensation claims for holidaymakers affected by illnesses in:
Please note, we can only help those who have become ill or injured while on holiday. We aren’t able to accept claims for issues such as:
- Bad holiday experiences or customer service
- Cutting your trip short due to unforeseen circumstances, which may be referred to as curtailment on legal or insurance paperwork
- Poor excursions.
How long do I have to make a package holiday compensation claim?
If you booked your package holiday in the UK, the time limit for making a claim is normally three years. This time limit starts from the date of the accident or illness.
The three-year limit doesn’t apply to:
- People without the mental capacity to make their own claim
- Children under 18 years old—the limit begins on their 18th birthday, meaning they have until they turn 21 years old to make a claim
- Deceased individuals—the time limit begins three years from the date of the person's death or three years from the date of knowledge, whichever is later.
However, the time limits for making a claim in other countries is often shorter than three years. For this reason, you should get in touch with us as soon as you can. Starting your claim soon after the accident also means evidence is more readily available for us to collect.
Get the help you need
Contact us today for a free initial consultation to talk through your package holiday claim
08001216558
Making an enquiry
We have several ways you can contact us, either by completing our online contact form, by phone, or using our live chat. If you start your journey online, here are the first steps to working together.
We’ll contact you by phoneOn the call our experts will ask you a few more questions to make sure we connect you with the right legal advice from our team.
We arrange a full appointmentIf we’re able to support you further, the next step is an appointment with one of our specialists so we can discuss everything in more detail.
Frequently asked questions about package holiday claims
Find out about the claims process for package holiday compensation, whether you or people you were with fell ill or were injured while you were on holiday.There’s no set amount of time for settling a package holiday compensation claim. The circumstances around each claim dictate how long your claim may take.
A major factor in how long your claim takes is whether your opponent admits liability for your injury or illness. If they accept responsibility and the amount we are claiming for, we will be able to settle your case swiftly.
If they dispute fault, we will have to prove it, which means we may need to begin court proceedings. We work to keep claims from going to court, but if we need to start this process, we will be with you every step of the way.
No matter how long your claim takes, we won’t rest until we have done all that we can to get you the compensation you deserve. We will act on your instructions and make sure you are fully informed and supported throughout the process.
Our commitment to you
Our experts always start by listening, so we understand what matters most from day one.- 01Clear legal guidance
You will always get straightforward, honest advice, with regular updates to keep you clear on the way forward.
- 02Specialist knowledge
A wide-ranging team of trusted specialists who understand what it takes to protect your future, your family or your business.
- 03Your needs first
Whether you’re navigating complex personal situations or business decisions, we take the time to understand your world and what’s at stake.
Services to help with your claim
We can help with legal guidance and advice as well as other services you might need to aid your recovery and get your life back on track.Irwin Mitchell Scotland
Scottish cases will be handled by the Scottish law firm with which we are associated, Irwin Mitchell Scotland LLP. The law relating to funding is different in Scotland and you will receive separate advice about what that means as well as a separate funding agreement.