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Illness Compensation Claims

Norovirus Claims

Norovirus, often referred to as the 'winter vomiting bug', is one of the most common gastric illnesses in the UK. It has severe symptoms that can last several days and can have long-term effects such as irritable bowel syndrome (IBS) and psychological damage. If you have suffered from norovirus, we might be able to help you make a compensation claim.

Norovirus can spread very quickly in public places such as restaurants, hospitals, schools, hotels or cruise ships. The main way you can catch norovirus is by eating contaminated food - but the virus can also be spread by touching a contaminated surface or being in close contact with someone who has the illness.

In many instances, norovirus spreads because an organisation or business has not adequately followed hygiene procedures. If you have fallen ill because these procedures have been neglected, you may be able to claim compensation for your suffering and to cover any expenses you have incurred.

Our specialist team of lawyers has years of experience successfully bringing claims, securing vital compensation for clients who have contracted norovirus at home, abroad, or at sea.

Get in touch with our expert team today and find out if you can make a No Win No Fee* norovirus claim - call us on 0800 056 4110 or contact us online.

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Norovirus Claims - More Information
    • What Will Happen When I Make A Claim?
    • When you contact us, you'll speak to one of our friendly team members, who will talk to you about your illness. This initial consultation is free and from there, we'll advise you on the best way to take your norovirus claim forward.

      Contacting Those Responsible For Your Illness

      We'll help you work out who is responsible for your illness and get in touch with them at an early stage to see if they accept the blame for what happened. If they accept responsibility, we'll try to secure some of your compensation up-front, which can fund private medical care and expenses while your claim is ongoing. These payments are known as interim payments, and will be taken out of your final compensation award.

      Gathering Evidence

      Our experts will look into your case in detail, gathering evidence and enquiring with other customers who may have been affected. We'll employ medical professionals to find out how your illness impacted your health and recommend the care you'll need in the future in order to make the best recovery possible.

      Final Settlement & Compensation Awarded

      We'll always try and negotiate claims out of court, keeping the claim process as short as we can. However, if your opponent doesn't accept responsibility or doesn't agree with the amount of compensation we feel you need, we'll start court proceedings.

      Even when trial dates have been set, claims are still often settled before reaching court. If your claim needs to be decided at court, we'll be there to help you every step of the way, talking you through what will happen so you feel as comfortable as possible.

      Read more about what happens if your case goes to court.

    • What Can Compensation Pay For?
    • By making a norovirus compensation claim, you can access funds to help cover expenses and any medical treatment you may need.

      Every case is different, so there's no set amount of compensation you'll receive. The amount of compensation you'll get will depend on your circumstances, the severity of your illness and your chances of making a full recovery.

      To work out how much compensation you're entitled to, we'll take into account factors such as:

      • Expenses - including travel expenses to medical appointments, prescriptions and things that help with daily living.
      • Loss of earnings - to cover any time you've had off work and time off you may need in the future. This figure can also cover matters such as not returning to the same role or not being able to return to work.
      • Pain and suffering - caused by your illness.
      • Further treatments - to pay for any further medical procedures you may need

      If you'd like to make a compensation claim, contact us to set up a free initial consultation on 0800 056 4110.

    • How Long Do I Have To Make A Claim?
    • You normally have three years within which to make a personal injury claim - however, there are some exceptions to this limit which may be particularly relevant to norovirus claims:

      • Air or Sea Travel - If you have contracted norovirus while travelling by air or sea, you only have two years from the date of your illness to make a claim. Many outbreaks of norovirus occur on cruise ships, so it's important to contact us as soon as possible so we can start investigating your case.
      • Claims on behalf of children - You can make a claim at any point while the child is under 18. When the child turns 18 you have three years in which to begin your claim. However, if the illness was contracted while travelling by air or sea you only have two years in which to claim.

      If you would like to make a personal injury claim, we urge you to contact us as soon as possible so we can start work on your case. Call us today on 0800 056 4110 for a free initial consultation to discuss your situation.

    • Can I Make A No Win No Fee Claim?
    • Many of our cases are funded with a No Win No Fee agreement. This means that there's no financial risk* to you when making a compensation claim.

      At the start of your case we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be better options to fund your claim. Legal expenses insurance is included in many household insurance policies, so it's always worth checking whether you're already covered.

      If we think you're best supported by a No Win No Fee agreement, we'll explain the process clearly. This involves setting up an insurance policy that will protect you, at no cost to you. You'll only have to pay anything when your claim is successful - your opponent will pay most of our fees.

      Please visit our No Win No Fee page for more information on how it works.

    • Meet The Team
    • Our personal injury experts are based across the country so are never too far away from you. We'll always take the time to get to know you and will make sure we understand what happened in your illness and the effect it's had on your life.

      Your lawyer will run your case as efficiently as possible and will start investigating your claim as soon as possible. We always provide clear advice on what's happening and can advise you on a number of issues including financial planning and state benefit entitlement.

      Our Personal Injury team has been applauded by leading legal guides, Chambers & Partners and the Legal 500. In 2016, Chambers & Partners said: "They are excellent, very knowledgeable and considerate to their clients, in whom they take a personal interest." The Legal 500, in 2015, described us as a "leading player" and recognised that we "handle every case thoroughly and compassionately." In 2016 the Legal 500 described Amandeep Dhillon, who heads the Public Health team, as "a great team player and strategic thinker".

      We're also proud to have won the Claimant Solicitor of the Year prize at the Rehabilitation First Awards on seven different occasions. This award recognises our key focus on rehabilitation, making sure that our clients can access the care and support they need.

      View our Public Health team.

We are extremely grateful to Irwin Mitchell who diligently pursued our cases for us."

Ken, Client

Frequently Asked Questions

What Are The Symptoms Of Norovirus?

The main symptom that distinguishes norovirus from other gastric illnesses is the sudden onset of projectile vomiting. This is usually followed by:

  • Nausea
  • Watery diarrhoea
  • Abdominal pain

These symptoms appear one to two days after you become infected and usually last up to three days. Some people also report developing a slight fever, headaches and aching limbs.

In serious cases, a norovirus infection can lead to post-infective irritable bowel syndrome (IBS) and changes in bowel habits. It can also cause lasting psychological damage, particularly for children who might associate travelling or eating out with their illness in the future.

Norovirus usually clears up on its own, but in the meantime paracetamol can help with fevers, aches and pains. There are also steps you should take to aid your recovery:

  • If possible, stay at home (or in your room if you're on holiday)
  • Stay hydrated by drinking plenty of water
  • Stick to plain foods
  • Get lots of rest

If you have had these symptoms, you may be able to make a norovirus claim to compensate you for your suffering, as well as any lost earnings or expenses you have incurred. Call us today on 0800 056 4110 to find out more.

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Who Is Responsible For Norovirus Outbreaks?

Norovirus is carried in small particles of infected vomit or faeces. It can spread when hygiene procedures break down, leading to food or surfaces becoming contaminated and these particles being passed onto other people.

Businesses and organisations have a public duty to prevent contamination in the buildings and spaces they are responsible for. This includes:

  • Cleaning premises on a regular basis and having procedures in place to monitor this
  • Following hygiene regulations when preparing, cooking and serving food
  • Ensuring staff members or pupils with norovirus infections do not return to work/school until 48 hours after their illness has passed
  • Containing any suspected outbreak to prevent further infection (particularly in hospitals, cruise ships and nursing homes where sufferers cannot be sent home)
  • Closing premises where necessary for the purpose of a deep clean to remove any contamination.

Because of the highly infectious nature of norovirus, it's crucial that these measures are in place to prevent the spread of infection. Outbreaks are more likely to occur in places where many people are together, including:

  • Restaurants and hotels
  • Cruise ships
  • Schools
  • Hospitals and nursing homes

If you've suffered norovirus because an organisation has not upheld its duty of care to you, our dedicated and experienced team can help you claim compensation.

If you have fallen ill on a cruise or package holiday, we may be able to make your claim against the cruise line or holiday operator in the UK rather than in the country where you fell ill. Find out more in our Illness Abroad page.

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Why Choose Irwin Mitchell For Norovirus Claims?

At Irwin Mitchell we fight fearlessly to achieve the best outcome for you when you make a norovirus claim. Our specialist illness lawyers have extensive experience helping those who have been struck down with norovirus, whether at home or abroad.

We'll do everything we can to make things easier for you and your family, keeping you informed about the progress of your case at every stage and ensuring you have the support that you need. We'll talk to you in plain English, without jargon. Our lawyers offer the highest level of professionalism and expertise, combined with dedication and sensitivity. We always work to get you compensation that accounts not only for your pain and suffering in the short term, but also for the longer term effects on your health. Above all, we put you first.

We also have extensive experience in international claims - which is especially important as many cases of norovirus happen on cruise ships, or in holiday resorts where hygiene standards may not be as high as here in the UK.

As a full-service law firm we're able to make sure every aspect of your case is taken care of, drawing on skills and expertise from other parts of the business where necessary. With offices across the country, we're always there when you need us.

Call us today on 0800 056 4110 for a free consultation with no obligation.

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Awards & Accreditations

We're always proud to be recognised for the work we do for our clients and have been named as a leading firm in the latest legal guides - which provide information and recommendations about lawyers and law firms in the UK.

Private Client Team of the Year - Legal Business Awards 2018 Leading Firm - Legal 500 2017 UK Chambers & Partners Leading Firm 2018 The Times Best Law Firms 2019

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We understand how difficult dealing with an illness can be. Our personal injury experts are here for you whatever your situation is, and you can be sure that we'll help you access the care and support you need to make the best recovery possible.

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