When you contact us, you'll speak to one of our friendly team members, who will talk to you about your illness. This initial consultation is free and from there, we'll advise you on the best way to take your norovirus claim forward.
Contacting Those Responsible For Your Illness
We'll help you work out who is responsible for your illness and get in touch with them at an early stage to see if they accept the blame for what happened. If they accept responsibility, we'll try to secure some of your compensation up-front, which can fund private medical care and expenses while your claim is ongoing. These payments are known as interim payments, and will be taken out of your final compensation award.
Our experts will look into your case in detail, gathering evidence and enquiring with other customers who may have been affected. We'll employ medical professionals to find out how your illness impacted your health and recommend the care you'll need in the future in order to make the best recovery possible.
Final Settlement & Compensation Awarded
We'll always try and negotiate claims out of court, keeping the claim process as short as we can. However, if your opponent doesn't accept responsibility or doesn't agree with the amount of compensation we feel you need, we'll start court proceedings.
Even when trial dates have been set, claims are still often settled before reaching court. If your claim needs to be decided at court, we'll be there to help you every step of the way, talking you through what will happen so you feel as comfortable as possible.
Read more about what happens if your case goes to court.