Accidents in Airports or on Flights

During the excitement of jetting off on holiday, it can be easy to overlook the possibility that an accident in the airport or during your flight might ruin your trip before begins.

Our expert international serious injury solicitors help people who’ve been injured in accidents in airports or during flights, including major aviation disasters like plane crashes.

Follow our expert tips to help protect yourself from accidents and prepare for what to do if you suffer an injury:

Before travelling, make sure you have travel insurance with good medical assistance cover for the whole duration of your trip
Remember to take your European Health Insurance Card (EHIC) if your holiday’s in the European Economic Area (EEA). The EHIC gives you secure access to state healthcare in other EEA countries up until the expiry date shown on the card. If yours has expired, you’ll need to apply for a UK Global Health Insurance Card (GHIC) to replace an expired EHIC. You can get one online or at your local post office for free
Don’t rely on an EHIC or GHIC alone. This doesn’t cover all expenses if something happens to you. For example, it wouldn’t cover the cost for you to be repatriated by air ambulance back home if you were seriously injured
Read the fine print of your insurance policy to make sure it gives you the right level of cover. Look out for policy limits and exclusions
Listen carefully to safety briefings during your flight and follow all guidance provided by crew
Report accidents as soon as possible to cabin crew or airport staff
Contact your travel insurance provider as soon as possible after an accident for advice on your medical cover. Some companies have a set period for making a claim from the time of the accident, which is worth checking before you travel. It’s also useful to keep the contact number for your provider to hand
Make sure that your accident has been recorded in writing by airport staff or cabin crew, and that you keep a copy of this
If possible, take photographs of where the accident happened and what might have caused it
If there were any witnesses to the accident, take a note of their names and contact details
If you seek medical attention, keep a report of any doctor’s notes, hospital documentation, and medical treatment receipts
Try to keep a diary of any discussions with airport staff or cabin crew.

Learn more about air accident compensation claims

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