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Industrial Disease Claims

Acoustic Shock Claims

Acoustic shock is a serious condition that can cause significant hearing damage. If it has occurred because of your work, our solicitors could help you claim acoustic shock compensation.

Most common in call centres, acoustic shock is caused by a sudden, high-pitched or high-volume sound. Technical faults, feedback, or a loud noise heard through a phone receiver can cause hearing loss, tinnitus (ringing in the ears), and a painful sensitivity to sound.

It's not just workers using phone receivers that are vulnerable. Machinery, equipment (such as oscillators and amplifiers), loud impacts, and many other unexpected sounds could cause hearing damage. Our lawyers have experience handling acoustic shock claims in a wide range of circumstances.

Although acoustic shock does not always result in hearing loss or deafness, the damage it does cause, such as intrusive tinnitus, or increased sensitivity to loud noise, can have ongoing physical and emotional effects.

If you've suffered because of work-related acoustic shock, you could be able to claim compensation. Our solicitors have a proven track record in claims of this kind, and we've helped hundreds of telecoms industry workers both past and present claim for compensation.

Most of the acoustic shock claims we handle are on a No Win No Fee basis. This means that there's nothing for you to pay upfront, and that you won’t have to pay any legal fees if your claim is unsuccessful*.

Call us today on 0800 056 4110  or contact us online to arrange a free initial consultation.

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  • Mark Allen
  • Associate Director
Meet the team
Acoustic Shock Claims - More Information
    • How Much Compensation Can I Expect?
    • How much compensation you receive after a work-related illness will depend on a few factors related to your illness, its circumstances, and the support and rehabilitation you need.

      The amount of compensation you could claim is based on:

      • Current and future loss of earnings
      • Medical and travel expenses you've had to pay
      • Your care and support needs – both now and in the future
      • Modifications to your home
      • Mobility aids
      • Your pain and suffering

      For more information, call us on 0800 056 4110 and we'll be happy to discuss your options in a free initial consultation.

    • Can I Make A No Win No Fee* Claim?
    • Many of our cases are funded with a No Win No Fee agreement. This means that there’s no financial risk* to you when making a compensation claim.

      At the start of your case, we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be best for you. Legal expenses insurance is included in many household or car insurance policies, so it’s always worth checking whether you’re already covered.

      If we think you're best supported by a No Win No Fee* agreement, we'll explain the process clearly. You'll only have to pay anything if your claim is successful – your opponent will pay most of our fees, with the remaining costs coming out of your compensation settlement.

      Please visit our No Win No Fee page for more information on how it works.

    • How Long Do I Have To Make A Claim?
    • Usually you need to make a compensation claim within three years of becoming aware that your illness might be linked to your work.

      In fatal cases, the family of the deceased has three years to make a claim, starting from either the date your loved one died, or the date you received the post-mortem results.

      If your illness occurred while working outside of the UK, then the time limit can be shorter. In this instance, it's vital that you contact us as soon as possible.

      If you have any concerns or questions about the time limit for claiming compensation, call our team today on 0800 056 4110 for free initial advice and to talk through your options.

    • Can I Get Early Compensation Payments?
    • Early compensation payments, also known as interim payments, are made in advance of any final settlement. They’re only made in an agreement with your opponent, if they admit that they're responsible for your illness.

      Interim payments can be used to replace lost earnings, so you can afford to pay essential bills if your illness has meant you’ve been absent from work, as well as covering the cost of specialist medical care or mobility equipment.

      We'll work hard to get an early admission of fault, and also to obtain early compensation payments to relieve any immediate financial pressures you’re feeling.

    • Will I Lose My Job If I Claim Against My Employers?
    • If you wish to make a claim against your current employer, then any compensation would be paid by their insurer. It has been compulsory to have insurance for many years, so it’s highly likely that they will have this in place. There are also legal safeguards in place to protect you from unfair dismissal.

      This basically means that your employer must be able to justify their reason for dismissing you in relation to your claim, which is highly unlikely. If you want to discuss this subject in more detail, our workplace illness solicitors will be able to talk you through your rights and what you can expect.

I will always hold Irwin Mitchell in the highest of regard. Best decision I ever made to choose them. Thank you."

Stuart, client

Frequently Asked Questions

What Training Should I Have Been Given For Acoustic Shock?

Under the Health and Safety at Work Act, employers have a duty of care to their employees, and must protect them from health risks in the workplace. Many employers provide hearing protection for constant high volumes but, as it's harder to plan for unexpected sounds, acoustic shock prevention isn't always taken as seriously.

The Health and Safety Executive states that acoustic shock shouldn't happen if employers are following good practice regarding the management of noise risks:

  • Call handlers should be trained to recognise cases of acoustic shock, and how to report them.
  • Employers should also perform audits of their employees' work environments, assessing the sources of noise and the risks they could cause, and ensuring that equipment is well maintained to avoid faults.
  • Sound absorption materials should be used, and employees shouldn't be working too closely together, to make sure phone users don't need to turn the volume up too far on their headset.

If you've never had this training, or your employer has made no efforts to reduce the impact of loud noises in the workplace, then you've been put at risk. If you have any questions, contact us today on 0800 056 4110 for a free consultation on your case.

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What's The Claims Process For An Acoustic Shock Claim?

When you make an acoustic shock claim with us, we'll let you know exactly what we're doing at every stage, and what we need from you. Getting a claim started is simple – all you need to do is contact us.

You can call us today on 0800 056 4110 for a free initial consultation – we'll discuss your condition, and whether we think you can claim. If we think you've got a case, your claim will usually progress through these four stages:

Stage One: Information Gathering

You'll have a medical examination with a hearing expert to assess your symptoms, their extent, their cause, and that you're definitely suffering from acoustic shock.

The main symptoms are tinnitus (ringing in the ears) and an increased and painful sensitivity to sound, but not necessarily a noticeable loss of hearing – it can happen in some cases, but not all.

Stage Two: Rehabilitation

If you have any care or support needs as a result of your acoustic shock, we'll identify exactly what these are and help you access them as conveniently as possible.

Although there aren't established physical treatments for acoustic shock, hearing damage can have a number of psychological effects, such as anxiety or depression.

Stage Three: Compensation

We'll calculate how much compensation you'll receive based on a few factors, including:

  • The severity of your condition
  • Medical expenses you’ve had to pay, or will have in the future
  • Your occupation, and the impact your condition will have on your ability to work
  • Your pain and suffering

We'll then put the case to your employer (or former employer). They may accept blame early on, or could challenge the findings, which would result in the claim being settled in court. Most claims settle out of court – but if you do have to go to court we will be there to support you. If your former employer has gone out of business, we'll track down their insurer, who will be responsible for your compensation.

Stage Four: Conclusion

When your case concludes, you'll be awarded compensation if you're successful. Our fees will mostly be paid by your opponent, with a portion of your compensation settlement covering the rest.

If we agreed to handle your claim under a No Win No Fee* arrangement, then you won't have to pay anything if you were unsuccessful.

If you have any questions about the claims process for acoustic shock, please contact us today on 0800 056 4110.

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Why Choose Irwin Mitchell For An Acoustic Shock Claim?

If you've never made a compensation claim, the process can seem daunting – particularly if you're claiming against your own employer. That's why we aim to make the claims process as simple and straightforward as possible, supporting you every step of the way. Remember, there are legal safeguards in place to prevent employers from dismissing or disciplining employees who make compensation claims, so don't be put off making a claim.

Our team of dedicated and experienced solicitors specialise in helping people claim compensation for accidents, injuries and illnesses that have happened at work, including acoustic shock. We act on behalf of a number of trade unions, but we can still help you make a claim if you're not a member of one.

We have a proven track record in acoustic shock claims, and have acted for hundreds of BT and former BT employees who have experienced acoustic shock because of the use of oscillator and amplifier equipment. We have also helped a large number of call centre employees make compensation claims for acoustic shock.

Our experience is not just limited to acoustic shock – we can also help you claim for tinnitus and noise-induced hearing loss. We want to make sure that you receive the best compensation possible, and receive the medical care that you need.

To find out more about how to claim for acoustic shock, and how we can help, call us today on 0800 056 4110 for a free initial consultation about your claim.

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Awards & Recognition

We're always proud to be recognised for the work we do for our clients and have been named as a leading firm in the latest legal guides - which provide information and recommendations about lawyers and law firms in the UK


The Times Best Law Firms 2019 chambers-2019 legal-500-2019

What Our Clients Say

We truly value and appreciate the feedback we receive from our clients, as we look to improve the services we offer on an ongoing basis.

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Working alongside charities.

We're registered as approved solicitors with a number of leading national charities, including The British Tinnitus Association.

We consider rehabilitation to be as important as financial compensation - a commitment that has also seen us win Post Magazine’s Rehabilitation Award for Claimant Solicitors on seven occasions.

As well as fighting for the right compensation for you, we can also help you to access the support and help you need to recover or come to terms with your illness.
For more information, visit our rehabilitation and support pages.

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