Allergic Reaction Claims

When you get in touch with us, our team will start by taking some initial details from you. We offer a free initial consultation where you can talk to us about what happened and we can explain how we can help.

We will ask you these questions to confirm the details about your allergic reaction:

• Where did you eat before your reaction?
• What were you eating when you experienced your reaction?
• What did you eat in the days before your reaction?
• Who was with you during your reaction?
• What symptoms did you suffer?
• Are you still experiencing any symptoms?
• Have you received medical treatment?
• Did you tell the restaurant or event staff about your allergy?

We assess all of this information and talk to you about whether we can help you make a claim. If you want to go ahead, we will gather the necessary evidence to claim compensation for you and your family.

How long it takes to get compensation will depend on:

• Proving who was responsible for your allergic reaction
• How long it takes to get them to accept their responsibility
• How severe your reaction was
• How long it takes to work out your treatment and rehabilitation needs.

There are a few things you can bring to your consultation that will help us prove who was responsible for your allergic reaction. These include:

• Evidence that you told the restaurant/event staff about your allergy
• Warnings about which foods contain allergens (you can find these on the menu or allergen sheet if you managed to keep a copy)
• Any photographic evidence of the food you ate, the symptoms of your allergic reaction and any long-term symptoms/scarring you have experienced
• The receipt or proof of purchase for the food you ate
• A copy of any complaints you have made and their response, such as letters or emails. If you complained to the restaurant/event staff during the incident, it’s helpful if you can remember the person’s name who you spoke with and any details of your conversation
• A timeline of the foods you have eaten before falling ill—this allows our medical experts to rule out other potential causes of your reaction (your bank statements can be helpful in showing a timeline of any food you bought)
• A timeline of what you were doing before your reaction
• Details of any pre-existing health issues.

You should also keep any receipts for prescriptions, travel costs to medical appointments or for any private care you might have had. Make sure you keep any details of reports made to event organisers, insurers or anyone else involved.

How much compensation you get will depend on your circumstances and the impact the reaction has had on your life, so it’s not possible to give you a figure straight away. We take into account the nature and severity of your reaction and any support and rehabilitation you need.

We work out how much compensation you could claim by considering a number of factors, including:

• How serious your reaction was
• If you have suffered psychological trauma from the incident
• If you have lost earnings or if your symptoms affected your ability to work
• If you have any medical expenses
• If you have travel expenses for any appointments
• Your care and support needs
• Your level of pain and suffering
• Other financial loss or expense because of your injury.

If you’re claiming on behalf of someone who died from an allergic reaction, we take other factors into consideration as well. These include whether they had people relying on them for care or financial support, as well as the likely number of years of their life they have lost.

Our solicitors use their expert knowledge of the claims process to get you the compensation you need to make the best possible recovery and to give you financial security.