I'm a Registered Nurse with vast experience at management level working in acute care both in NHS and private hospitals. I have experience in medical and surgical settings, intensive care and coronary care units, burns and plastic surgery, gynaecology and orthopaedic units.
I completed a BSc (Hons) in Public Health (specialising in 0-19 years) at Surrey University and worked as a Community Specialist Practitioner in School Nursing. I supported young people and their families, working with statutory services and multi-disciplinary teams to ensure that despite special needs the young person reached their maximum potential and had equal opportunities within health, social care and education. I carried a child protection caseload and managed a locality.
I completed the Graduate Diploma in Law at Sussex University and the Legal Practice Course at the College of Law in Guildford with the goal of becoming a solicitor in Catastrophic Personal Injury. I discovered the role of the Case Manager by chance while applying for training contracts. As an opportunity for a career combining legal education and nursing experience, it was a natural path to follow. I gained 3 years of experience with a rehabilitation company and decided not to pursue a career as a solicitor.
I've also worked as a Medical Case Manager with a corporate healthcare company understanding complexities and specialised rehabilitation requirements, planning and resourcing healthcare within the private sector.
What is the most rewarding aspect of your role?
Our clients and their families inspire me. Nothing prepares them for a catastrophic injury, and to see how people can overcome and adjust and thrive in spite of that amazes me. Every client and their family are a totally unique situation that I feel privileged to become a part of. To have the opportunity to make a difference and build trust is the special reward.
What do you like about working at Irwin Mitchell?
The Client Liaison Manager Team have an extensive combined wealth of knowledge in health and social care and offer each other great peer support.
I work alongside specialist solicitors who strive to achieve the best possible outcome for their clients.
I have always found the legal teams and my Line Managers supportive and encouraging. Every day I learn something new.
There is care to ensure a good work/life balance.
What do you do away from the office?
Quality time with family and friends is extremely important to me. I travel to NYC at least twice a year to visit my eldest son.
I enjoy yoga, Pilates, walking, music as well as dining at good restaurants and travelling whenever possible to experience different cultures.
“When you called XXXXX before Xmas, she was a different person afterwards. In an extremely good way. It is really difficult for her to talk to people. She needs to feel comfortable and you made her feel that. She does not trust people and any trigger will make the call and communication negative. Thank you for calling her again today. She told me you called and again I noticed how different she is afterwards, so thank you.”
"Thank you so very much for all your help and input with this and helping to give me something I have never had before and that is a nice home I feel safe and settled in and just amazing to sit here in my home out the way from the busy world and it’s beautiful."
"Honestly though you really are amazing and the job that you do is so important and your personality certainly suits your job gentle and kind. I know it is what everyone says to people but truly this has made such a massive difference for me and a great impact on my mental state and this was also down to you and your help.""
"Thank you as always for being so helpful and supportive. Take care and have a wonderful day!"
"Thank you for the explanation below of CHC. I can see that the boundary between that and social health care can be blurred. I have a better understanding of the terms and what they mean; what is funded by the NHS and what by the local authority.
"Also thank you so much for taking the time to talk things through with me this morning and it will be so helpful to have you on board to discuss XXX’s future with the relevant organisations."
"Once again a huge thank you for your time and help it is beyond appreciated."