Emma Rush

I’ve secured many multi-million-pound compensation settlements for children who have developed cerebral palsy as well as other complex neurological injuries due to failures in the care they received at birth, such as those resulting in meningitis. This includes children who require annual payments for the rest of their lives to meet their very complex needs, and to provide financial security for them.

For my adult clients, I’ve succeeded in claims for failures in emergency care and negligently performed surgery, as well as mismanagement of cervical screening and treatment.

In one case, a client who attended hospital after collapsing at home was discharged without appropriate investigations. A delay in diagnosis led to her sustaining a severe stroke and brain injury, leaving her with severe cognitive difficulties, mobility difficulties, and requiring adapted ground-floor accommodation and specialist care. I secured both compensation and guaranteed annual payments to fund ongoing care throughout her lifetime.

Inevitably, some clients’ cases last longer than others and I’ve been fortunate to maintain contact with lots of my clients after their cases have concluded. The cases I act in for children with brain injuries can take a considerable amount of time to reach a conclusion, and the relationship I build with clients during that time is really important to me.

No two cases are ever the same, but the way I approach them is consistent. My priority is always to understand what’s happened, how it’s affected my client and their family, what they need to help them achieve the best possible future, and how I can get them to that position in the most efficient timeframe.

At the beginning of every case, I spend time getting to know my client and those closest to them. Understanding their story, the treatment they received, and the impact the injury has had on their everyday life is essential. It allows me to see beyond the legal issues and appreciate the real challenges they face.

From there, I carry out a thorough investigation, which involves:

• Gathering and reviewing medical records
• Identifying what may have gone wrong
• Working with leading independent medical experts to build the strongest possible evidence.

Many of the cases I deal with involve complex medical issues and need input from a number of specialists, so it’s important that every aspect is carefully explored and understood.

Throughout the claim, I work closely with clients and their families to ensure they feel supported, informed and reassured. I understand that pursuing a case can feel overwhelming, particularly when clients are already managing significant care and support needs. That's why I focus on explaining things clearly, avoiding unnecessary legal jargon, and being available whenever questions arise.

Wherever possible, I also seek interim payments at an early stage so that clients can access rehabilitation, therapy, care and other vital support long before the case reaches its conclusion.

Establishing a successful case is about far more than proving that mistakes were made in someone’s care. It is about understanding and demonstrating the lasting impact those mistakes have had on every aspect of a person's life. To do that, I work with a wide range of experts to fully assess both current and future needs. These can include specialists in:

• Care
• Therapies
• Accommodation
• Education
• Psychology
• Assistive technology.

Many cases can be resolved through constructive negotiation, and I always look for opportunities to achieve the best settlement as early as possible. However, if a satisfactory resolution can’t be reached, I’m committed to pursuing the case through the courts and will do everything possible to secure the best outcome for my client.

I’m recognised in legal directories as someone who fights tirelessly for my clients: “She is a hugely able solicitor who takes on the most difficult and challenging cases, and wins.”

I understand that meeting a solicitor for the first time can feel very daunting, so I do everything I can to put my clients at ease from our very first meeting. I’ll make this as convenient for you as possible – whether you’d prefer to meet in your own home, in one of our offices, by video call or telephone, I’m happy to approach things in however works best for you.

My key role is to listen – to your story, your concerns, and your priorities. I’ll provide initial advice about the case and next steps, explaining the investigation process clearly without using legal jargon, and make sure you leave the meeting with any questions answered.

From our first meeting onwards, you won’t have to face the process on your own. I’ll take the time to fully investigate your case, gather the evidence needed to support it, and work tirelessly to achieve the best possible outcome for you.

Throughout the journey, I’ll be there to give clear advice, practical guidance and unwavering support, ensuring you always know where things stand and what comes next.