I'm a paralegal in the serious injury team based in Sheffield and work with people who've suffered serious and complex injuries in an accident. I specialise in motor personal injury work, which includes a number of areas such as chronic pain, complex orthopaedic injuries, and fatalities.
I have many years’ experience with serious injury claims and have extensive knowledge of guiding clients through the key issues with empathy and professionalism.
What inspired you to get into law?
I have always had an interest in Law and began working for Irwin Mitchell in 1997 after finishing college. There were always opportunities available to progress in the firm and I chose to use these in order to build myself a career in civil law.
What is the most rewarding aspect of your role?
I'm a driven person and worked hard to build a good technical knowledge and recognition of my ambition to give clients the best possible service. There is great satisfaction in resolving claims successfully and knowing that the client is able to move forward with their lives.
What do you like about working at Irwin Mitchell?
The firm is very supportive in terms of its employees' progression, development and wellbeing. I work with some wonderful people who make coming into the office every day a pleasure and have made some life-long friends along the way.
What do you do away from the office?
Away from the office, I enjoy socialising with friends and family, musical theatre and decorating and DIY.
"I was involved in a RTA due to domestic violence and Kellie Robinson my paralegal was so reassuring kind and caring but remained very professional at all times .. I would like to say a huge thank you to all in the team" - Client
"Irwin Mitchell should be very proud of having someone like Kellie in your organisation, she is a total credit to your profession. Without her I really do not think I could have got through the last four and a half years...
"She has always been available and regularly went way beyond what was expected, often very early, very late and sometimes at weekends but always with a cheerful and caring disposition." - Client
"Kellie and her team were professional, helpful, friendly and knowledgeable on all matters regarding my accident at work claim. Even during the COVID pandemic, I found I could contact a member of the team who would quickly resolve any issues or questions that I had. Would recommend Many thanks. Mark" - 5* Trustpilot review
"My case handler was Kellie Robinson and throughout the long and (to me) complicated MIB claims process she guided and supported me with clear messages both orally and in writing. She also demonstrated high levels of sensitivity and empathy. Ms Robinson… helped me to manage my stress levels. I am most grateful to Irwin Mitchell in general and to Kellie Robinson in particular." - 5* Trustpilot review
"Very caring and understanding approach, helping to make this whole experience as smooth and easy as possible. Thank you Kellie for your help and support. You are a great asset to the company." - 5* Trustpilot review