Our specialist serious injury team helped our client, John*, to access high quality treatment and a six-figure compensation settlement. John suffered multiple serious injuries in a road traffic collision. He contacted us after being unhappy with the service he received from another law firm, so we helped restore his faith in solicitors.
John was working as a taxi driver when his accident happened. He was driving a passenger to their destination when he was suddenly faced with an oncoming vehicle driving at speed on his side of the road. There was nothing John could do to avoid the collision so he braced himself for impact. The cars crashed into each other with great force, causing John to lose consciousness for a short time.
John regained consciousness in his taxi and realised that both of his legs were broken and he couldn’t move. He could also see smoke coming out of his car and began to panic. Thankfully, two other road users saw the wreckage and rushed to drag John and his passenger from the vehicle, just seconds before it exploded behind them.
John suffered multiple fractures to his left leg and hip, as well as developing post-traumatic stress disorder because of his accident.
He struggled with many activities of daily living and needed support from his wife, who was heavily pregnant at the time. After his child was born, John’s injuries meant he couldn’t be as hands-on of a father as he’d wanted to be. This affected what would otherwise have been a very special first time dad experience.
John’s injuries also meant he couldn’t work as a taxi driver anymore, adding to his stress.
Taking Over John’s Claim
After instructing another law firm for 11 months, John contacted our specialist serious injury solicitors to take over his claim from the other law firm. He was unhappy with the firm’s lack of contact and updates so decided Irwin Mitchell would suit him better.
Our expert solicitor, Elizabeth Whitehead, and paralegal, Emily Gilbourne took over John’s claim and she immediately got to work restoring his faith in solicitors.
Elizabeth and Emily got John a new case manager and Emily made sure he was assessed by high quality medical professionals so that he’d get all the treatment and support he’d need. We then arranged John’s treatment, which included surgery, physiotherapy, psychological therapy, and occupational therapy, to help him make the best recovery possible.
John needed treatment straight away, so Elizabeth and Emily secured interim compensation payments for him so he didn’t have to wait until his case settled. She also worked with our in-house personal injury trust team to make sure that John’s interim payments and settlement compensation would be secure and protected in a Personal Injury Trust.
Restoring John’s Faith In Solicitors
Because of his hard work and determination, John made impressive progress with his rehabilitation team.
Elizabeth and Emily were very pleased to see John making progress with his rehabilitation. She made sure to get an accurate picture of John’s future needs to make sure the compensation settlement would be enough to cover them.
In the settlement meeting, Elizabeth and Emily secured a life-changing six figure compensation amount for John, which will cover his treatments and give him financial security for his future now he can’t work as a taxi driver anymore.
John now feels that he may be able to return to work some day and he wishes to pursue his passion for graphic design. He’s since used some of his compensation money to purchase a new computer, desk and office chair so that he can do some online courses to retrain and begin a new career.
“My legal team at Irwin Mitchell steered us to a very successful outcome and this is going to enable me to get through life without struggling. I was blessed to have the legal team I had and would advise this law firm to anyone who should be involved in an injury claim.” – John, client.
“John has been a pleasure to work with and has embraced all the rehabilitation and treatment we have been able to organise for him. We are thrilled that John was happy with the service he received upon transferring his legal representation to Irwin Mitchell, and we are very proud that we managed to restore his faith in the legal system.” – Elizabeth Whitehead, Serious Injury Solicitor.
If you’re unhappy with how your personal injury claim is being handled, our expert solicitors could help you at any stage of your claim. Call us today on 0370 1500 100 or get in touch online to arrange a call back.
*Not actual names used.
Back to Client Stories