Building Organisational Resilience

Underpinned by a suite of policies and documents some of which are listed below, our Code of Ethics acts as a guide for the people and organisations who work with us, outlining the basic principles and standards which govern the way we do business, which we are proud to uphold and share.

Read our Code of Ethics.

• Our Modern Slavery Statement provides detailed information on our efforts and initiatives to eradicating all forms of modern slavery
• Our Anti Bribery and Corruption Statement outlines our zero-tolerance approach
• Our Privacy and Security Policies demonstrate our commitment to upholding the highest standards of data protection and cyber security
• Our Complaints Procedure has information about the different routes our stakeholders have to make complaints and supports our aim to ensure continuous improvement to the ways we work.

As well as providing colleagues with annual training on ethical issues, our Ethics and Commercial Decisions Forum (ECDF), which comprises of senior leaders and reports to our Board, considers requests for ethical guidance relating to client and supplier onboarding and business development. 

Leadership and culture

Our approach to responsible business governance is underpinned by clear leadership accountability and oversight at Executive and Board level. It is informed by our double materiality assessment, ensuring both business impacts and wider societal and environmental risks are proactively considered. This helps embed our commitment to responsible business in risk management and decision-making.

Our responsible business governance framework consists of the Responsible Business Steering Group (RBSG), chaired by our Chief Financial & Operating Officer (CFOO) as Executive Sponsor. Bringing together leaders and SMEs from across the firm, the RBSG oversees delivery of our responsible business priorities and alignment with strategic objectives. It is supported by the Diversity & Inclusion Forum, Net-Zero Forum and Community Impact Forum, which report directly to the RBSG, enabling leadership oversight, cross-functional collaboration and integrated decision-making.

Strong leadership and accountability at all levels of the organisation ensures that we remain focused on our goals and responsive to the needs of our stakeholders. Our purpose and values set the tone of our culture.

Working with our suppliers

Through our Sustainable Procurement Policy, due diligence processes, and ongoing supplier review activity, we seek to promote inclusive, sustainable, and responsible business practices across our supply chain. 

Our Supplier Code of Conduct serves as a comprehensive guide, detailing our core values and the standards our suppliers can expect from us and what we expect from them in return. It ensures that our partnerships are built on a foundation of trust, respect, and integrity.

As a Living Wage accredited employer, we are committed to providing decent work and employment opportunities and will work with our suppliers to ensure that any subcontracted employees are fairly compensated for their time.

Health and Safety

Creating safe, supportive environments for our colleagues, clients and visitors is a key priority. By simplifying policies, improving reporting and strengthening collaboration across teams, we’re embedding safety into everyday practice, ensuring it remains proactive, accessible and continuously evolving across all our locations.