Consumer disputes

Consumer law and Trading Standards

If you buy something or pay for a service that doesn't deliver the value promised, there could be legal implications for the seller or business.

Businesses must adhere to consumer law and Trading Standards. If they fail, you may have the right to claim against them.

Experts in consumer law

You don’t need to deal with unfairness or dishonesty alone. Our teams will be on your side from the minute we answer your call.

Meet the team

Dealing with trusts can be daunting. We help make things smoother.

Fill out our form, and you’ll get a call back within 24-48 hours.

Getting results for real people

Hear from the people who’ve been where you are, and got to their best case scenario with our help.

Here’s how it works

This is how we’ll start working together

Complete our online form
We need a few details to understand more about you and the legal help you need. It’ll only take a minute.
We’ll contact you
We’ll get in touch with you. We’ll ask you a few more questions to assess how we can help you and who you should speak to next.
We’ll arrange an appointment
We’ll arrange a more in-depth appointment with a lawyer to start supporting you more specifically with your needs.

Get in touch

Frequently Asked Questions

What help can I get with a consumer claim?

We advise starting with the seller's complaints process. They may offer to repair or replace a faulty product, improve their service, or refund you. If they refuse to do anything, the next step is to get legal advice.

We’ll help you understand if you have a claim and explain the way forward.

Make an enquiry

What you need to know about working with us

These are our promises to you.

01
Transparency
You’ll get clear, honest advice that makes sense to you. No complicated jargon, no beating around the bush.
02
Proactivity
You’ll never have to chase us to see how things are progressing – we’ll always keep you updated.
03
Specialist knowledge
Your case will be handled by a true specialist in their field, bringing you the thorough, expert knowledge your situation deserves.
04
Priority

Your needs come first. Each individual case is different, and we’ll always tailor our approach to your unique needs.
05
Accreditation

Our award-winning legal service is recognised by independent legal guides, so you know you’re in safe hands.
06
Fairness

At the heart of everything we do is a belief in fair and equal treatment for all. It’s what we’re fighting for.