Holidays are an important time for all of us. They are a time to relax and recharge the batteries. Whilst visiting another country, we have a right to expect the hotels that we stay in to maintain the highest standards of health and safety. Sadly, this is not always the case and illness can often result. An illness arising out of a stay in a hotel will not only ruin your holiday, but can also result in serious long term health problems.

At Irwin Mitchell we fight fearlessly to achieve the best outcome for you when you make a hotel illness claim. We are renowned for our understanding of the issues affecting you and your family due to hotel illness, and we know what positive action to take to make a difference.
Our lawyers offer the highest level of professionalism and expertise, combined with dedication and sensitivity.

Above all, we put you first.

Handling Hotel Illness Claims With Sensitivity

If you have been unfortunate enough to be taken ill whilst in a hotel abroad, you may well be able to make a claim for compensation. If you were taken ill while on holiday in the UK, read more about how we can help you make an illness claim.  

“If I phoned them, they would phone me back right away and they explained everything.” Albert, Manchester
Read more client testimonials

Irwin Mitchell has a team of holiday illness lawyers who have handled thousands of holiday and hotel illness claims arising out of stays in hotels throughout the world. Irwin Mitchell has pursued such claims for individuals and families through to high profile claims involving groups of 1,000 clients or more. 

While claims may result due to problems at hotels in foreign countries, it is not usually necessary to make a hotel illness claim in the country where you suffered an illness. If the illness took place during a package holiday then it is usually possible, depending on the circumstances, to bring a claim for an illness in a hotel in the UK courts against the tour operator. In other cases, claims may be made abroad, for example against the hotel.

Irwin Mitchell is the UK's leading firm of solicitors in travel litigation. We have an enviable reputation for pursuing group actions and individual sickness claims for people who have suffered illnesses in hotels throughout the world. 

As well as a team of specialist English holiday illness lawyers, we also have several French, German and other foreign lawyers who are able to provide specialist advice on foreign law issues.

Not only can we help you claim compensation for the pain and suffering you have suffered as a result of your illness, but we may also be able to help you claim compensation for your financial losses such as loss of earnings or medical expenses.

Proven Expertise In Hotel Illness Claims

We have proven experience in helping people make successful claims for a range of illnesses contracted in hotels, such as gastric illness, legionnaires disease, chronic fatigue syndrome and reactive arthritis to name but a few. We have a wealth of knowledge and experience of dealing with illnesses arising out of the contraction of pathogens such as salmonella, campylobacter, e-coli, and cryptosporidium.

We offer an efficient, friendly and dedicated personal injury team with extensive knowledge and experience in dealing with compensation claims arising out of illnesses and accidents which have occurred abroad.  We have 50 lawyers who litigate on claims ranging from several thousand pounds, to seven figures and deal with foreign agents in more than 80 jurisdictions throughout the world.

Our Head of Practice, Clive Garner, is championed as a lawyer "at the very top of his game." He secured millions of pounds in damages for illnesses and injuries suffered abroad in 90 class actions in one 12-month period alone.  The group has successfully recovered damages for more than 10,000 clients who suffered illness on holiday, including group actions involving holidaymakers at hotels in southern Spain, Majorca, Turkey, Tunisia and Dominican Republic.

Irwin Mitchell won The Lawyer Award for 'Litigation Team of the Year' in 2000 and has also won The Lawyer Award for the ‘National Law Firm of the Year’ in 2007.

We are top-ranked in both Chambers and Partners and the Legal 500 for work for claimants in relation to accidents and illness claims abroad. The 2014 Chambers entry said that our group "has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Members of our team regularly lecture internationally, are consulted on international law reform issues and hold positions of responsibility in several leading international organisations, including PEOPIL and the American Association of Justice.

Video Case Study

Rebecca and her husband visited the Bahia Principe in the Dominican Republic for their honeymoon. Her trip was completely ruined by food poisoning and she became one of over 1000 of our clients who took legal action against the travel companies who sold them their holidays.


Our Commitment To Making A Difference

Irwin Mitchell’s first commitment is to you, and to achieving the best outcome for your hotel illness claim.

We also have a long history of campaigning with leading organisations in numerous personal injury fields. Together with those organisations we seek improvements in health and safety, campaign to prevent accident, injury and illness where possible, and seek to improve the levels of compensation for those who have suffered illness.

We have also pursued many leading legal cases in order to improve the prospects of success of claims for various forms of personal injury, and to obtain fairer compensation.

For more information on making a holiday illness claim, download our free brochure (PDF).

Call Irwin Mitchell Today

To find out how our international personal injury team could help you, call us on 0800 056 4110 or contact us and we will get back to you.


Legal 500

Practice head Clive Garner is a “game changer, who knows foreign and international law like the back of his hand”

Legal 500 2015

Chambers 2016 

"They are efficient and pay extraordinary personal attention to the client."

Chambers & Partners 2016

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The above information relates to the law in England and Wales.

* Subject to entering into a ‘No Win No Fee’ agreement in conjunction with our Allianz Litigate insurance policy and complying with your responsibilities under its terms.

All Scottish cases will be handled by the Scottish law firm with which we are associated, Irwin Mitchell Scotland LLP. The law relating to funding is different in Scotland and you will receive separate advice about what that means as well as a separate funding agreement.

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