Woman Suffers On-going Health Problems After ‘Nightmare’ Dominican Holiday

Specialist International Personal Injury Lawyers Secure Settlement From Thomas Cook

29.08.2014

A woman who fell severely ill with Salmonella food poisoning that left her hospitalised after holidaying at a luxury Dominican Republic hotel has spoken of her relief after tour operator Thomas Cook  agreed to pay her a five-figure settlement for her ‘horrific’ ordeal. 

Tracy Middleton, from Rugeley in Staffordshire, travelled to the Casa Marina Reef Resort in October 2011 with her husband Kieran for a relaxing break which was paid for her, by her late dad, as a thank you for helping him whilst he underwent cancer treatment.

But on her return to the UK, Tracy was admitted to Staffordshire Hospital for four days after becoming severely dehydrated due to sickness and diarrhoea and she was diagnosed with Salmonella which has left her with on-going symptoms. 

The couple instructed International Personal Injury lawyers at Irwin Mitchell to investigate the cause of Tracy’s illness.

Irwin Mitchell has now secured a five figure settlement for Tracy to cover the pain and suffering caused by her illness. 

Clare Comiskey, a specialist International Personal Injury lawyer at Irwin Mitchell, representing Tracy, said: “We are pleased that we have now secured a settlement from Thomas Cook for Tracy’s experience at this resort and she can now begin to put this ordeal behind her.

“Tracy and Kieran’s holiday was ruined due to Tracy’s illness”. 

“Salmonella is a potentially fatal form of food poisoning and in Tracy’s case it has had a debilitating impact on her long-term health as she still struggles daily with symptoms.”

Nearly three years on from the holiday Tracy still experiences painful stomach cramps and muscle pains on her sides. Her stomach swells from time to time especially after she has eaten and she now has to avoid foods such as bread, pasta and wine. Tracy also has reoccurring problems and discomfort with her bowel movements.

Tracy, 50, said: “Kieran and I were shocked at the conditions at the hotel, as we expected them to be of a high standard as it was supposed to be a luxury resort. We noticed that on occasions that food was being left uncovered for prolonged periods of time and some food was reheated and served with fresh food. We sometimes found the restaurant cutlery to be dirty and we noticed on occasions that some of the food served was undercooked. On occasions we also saw birds in the restaurant area. 

“This nightmare has put me off travelling to the Dominican Republic again. I feel as though I’m more cautious about what I eat and what I do now. The illness and health problems have had a significant impact on my life. 

“I was devastated to find out that due to my on-going illness after our return from holiday, I was unable to visit my father for a couple of months during his chemotherapy treatment as there was a risk because of his weakened immune system that he would also fall ill.

“I am relieved that my legal team at Irwin Mitchell has secured a settlement for me. I now feel like I have got some closure and just want to put all of this behind me.”

© 2017 Irwin Mitchell LLP is Authorised & Regulated by the Solicitors Regulation Authority. Our Regulatory Information.