Irwin Mitchell acted on behalf of a family of four after their holiday to the Kuramathi Village in the Maldives was ruined by illness.
Before the Daykin family left for their trip in August 2005, they were informed by tour operator Kuoni that the main restaurant would be closed for refurbishment throughout the duration of their stay. They were told that meals would be served from the coffee shop and were reassured by Kuoni after contacting them that this situation would be adequate for guests’ dining requirements.
However, when the Daykins arrived at the hotel, they found that the coffee shop was so small that they had to eat outside, sometimes under umbrellas to shelter from the rain. They also described to us that the food was often lukewarm and they suspected that the curry dishes were reheated as well as sauces which had curdled.
In addition, the party noticed that food was sometimes left out for long periods of time. Their hotel room also had no hot water and three days later, they were eventually moved to another room which had hot water.
Unfortunately the family also suffered from gastric illness, with symptoms including diarrhoea and stomach cramps.
When approached with our clients’ case, Kuoni denied responsibility and therefore formal court proceedings started.
With our help, a settlement of £13,000 was successfully negotiated for the family.
In relation to the case, Mrs Daykin said: “Unfortunately my family and I became very ill whilst on holiday in the Maldives. We were shocked that after many months of sending letters of complaint to the tour operator, they and the resort still denied responsibility for our illness.
“It became apparent that with the might of Kuoni’s legal team behind them I needed back up of my own, so I approached Irwin Mitchell for help. I cannot thank Irwin Mitchell enough for their hard work and support.”
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