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Client Service Apprenticeship Programme

If you are looking to start a career in Customer Service, the Irwin Mitchell Client Service apprenticeship programme is perfect for you.

At Irwin Mitchell we aim to put our clients first by exceeding client expectations and providing the best legal advice and guidance. As a result of this Irwin Mitchell has become one of the UK's most successful law firms. Today we employ over 2500 members of staff in offices across the UK and are looking for new team members who are passionate about our clients and the service we provide.

The client service apprenticeship programme is a fantastic opportunity for individuals who are articulate, motivated and have a desire to succeed. The apprenticeship programme will provide you with the tools, techniques and experience you really need to deliver excellent client service. You will work alongside experienced customer service representatives to learn the type of calls we receive, the ability to build lasting rapport and the confidence to adapt quickly in a customer service environment. You will also be given training on questioning techniques, call ownership and the opportunity develop your wider portfolio of skills in a fast paced, innovative and professional environment.

Our Client Service Apprenticeship programme is like no other, each call is different and it is the Client Expert’s role to be quick to understand and approachable and caring with their response. You will also have the tenacity to deal with  varied and challenging scenarios, which may occur when speaking to one of our clients following an accident or injury.  

The teams are responsible for guiding our clients through the process of making a legal claim and you will be able to use your knowledge gained  throughout your apprenticeship, along with your polite, professional telephone manner to make sure that everyone you speak to will put the phone down feeling valued and that you have done the utmost to help.

As a Client Service Expert you will work in a dynamic team of 10 to 13 experienced and friendly Client Service experts, who will make you feel at home and part of the team.

About Irwin Mitchell

Founded in 1912 by Walter Irwin Mitchell, we’ve since expanded to become a national law firm with international capability. We’ve helped over one million clients in our 100 year history. They include national and international organisations and institutions, small and medium-sized businesses and private individuals.

We have an established network of 14 offices across the UK and are the 11th largest law firm in the country. We currently employ over 2,500 members of staff, including more than 1,000 legally trained personnel. The Business Legal Services division is the fastest-growing area of the firm, with an increasing number of global, national and regional companies choosing to work with us.

Supporting our local communities has always been an important part of our company, which is why we take pride in our social responsibility activity. The Irwin Mitchell Charities Foundation (IMCF), a charity set up in 1997, has since donated more than £1 million to worthy local and national causes. We take voluntary work seriously, providing every employee with 14 hours to use on voluntary work each year, giving something back to our communities.

Your Training

Under our Client Service Apprenticeship programme you’ll receive:

  • Job-specific training through working alongside experienced staff.
  • A competency-based qualification to demonstrate you have the skills required to carry out the job. These are assessed by breaking down the contents of the jobs within your specific occupation into tasks called units of competences, and will be measured through observations, assessments and witness testimony.
  • An NVQ level 2 in Customer Service.

Your academic and competency training will be through Sheffield City College. Sheffield City College have a renowned reputation throughout Sheffield for their apprenticeship schemes and will provide any additional support and guidance you may need.

Your Benefits

In line with the Living Wage Foundation recommendations, we will pay you a generous salary.  We also have an exciting benefits package in addition to your competitive basic salary, including a contributory pension scheme, critical illness cover, health cash plan, death in service payments, discounted legal services and 25 days holiday. We also offer an on-site canteen and Starbucks, corporate gym membership, plus many more exciting discounts. 

Key Information

  • Duration of apprenticeship: 12 months
  • This role will involve working on a rota basis between the hours of 8am – 8pm Monday to Friday and between the hours of 9am and 6pm Saturday and Sunday. The role is one weekend in 7 and is a total of 35 hours per week.

To Apply

Vacancies will be advertised on our website as they arise.

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