Demand For Answers After Issues At Riu Tikida Palmeraie

A Nottinghamshire couple who spent the last few days of their stay at a Moroccan holiday resort in July confined to their room after developing serious gastric illness have called on lawyers to help them gain answers regarding the problems.

Megan Spencer, 25, and Dale Collins, 27, both from Worksop, have revealed how they fell ill with a fever around a week into their 10-day stay at the Riu Tikida Palmeraie in Marrakech, with further symptoms of sickness and diarrhoea emerging shortly afterwards.

The illness proved so severe that they both required treatment from the on-site doctor and following their return to the UK, the couple have instructed Irwin Mitchell’s specialist International Personal Injury team to investigate the issues they faced and determine whether more could have been done to prevent them from falling ill.

The team at Irwin Mitchell has considerable experience of handling cases of this nature and has represented thousands of holidaymakers who have fallen ill abroad. The team has recovered millions of pounds from tour operators including representing over 600 people who fell ill at the Holiday Village in Turkey over successive years between 2009 and 2014, and over 1,000 fell who fell ill following holidays at the Bahia Principe in the Dominican Republic in 2007.

Expert Opinion

“Our clients are understandably frustrated and upset regarding the issues they faced on this holiday and we have already started to investigate their complaints given that we have reason to believe that there could have been a wider problem at the hotel.

“A case of this nature also highlights the huge consequences that gastric illness can have, not just in terms of ruining precious time abroad but also having a lasting impact when holidaymakers return back to the UK.

“We are determined to ensure that our clients gain justice regarding everything they have been through.” Jatinder Paul - Partner

Megan and Dale’s holiday at the Riu Tikida Palmeraie – which was booked through TUI – started on 6 July. Their illness problems emerged around a week in.

Megan said: “The sickness and diarrhoea really hit us hard and we had no choice but to try and get some support from the on-site doctor. While the medication we received helped, we were absolutely devastated to see our holiday end up like this.

“When you save up to go on holiday you never for one second think you’re going to face these issues, so to be confined to our room for the final few days was just awful. We literally only left to cancel excursions that we had booked – it was frustrating and depressing.

“To make matters worse, while I’m recovering Dale is still feeling the after-effects. It is appalling that this has happened and we feel we deserve justice regarding it.”

Read more about Irwin Mitchell's expertise in handling holiday illness cases.