Holidaymakers stay At Iberotel Coraya Beach Resort in Marsa Alam spoilt by illness

A woman who developed gastric illness on an Egyptian holiday is taking legal action against tour operator TUI UK Limited trading as First Choice.

Lisa Walker, from Yarm in Cleveland, took three weeks off work when she returned to the UK, after her doctor diagnosed her with gastric illness.

The 35-year-old mum-of-two has instructed expert International Personal Injury lawyers at Irwin Mitchell to investigate the cause of her illness.

Lisa flew to the four-star resort in Coraya Bay on October 26 last year for a week-long break with a female friend but says when she arrived she was upset to find that things were not as she had expected.

She said: “I was disappointed with the Hotel. It was certainly not what I expected from a holiday I had looked forward to for ages. Some of the cutlery and crockery in the dining area was dirty, on occasions food was left out and uncovered – even the roof in reception leaked which meant dirty water was flowing through the hotel. The area around the swimming pool was also dirty with debris which made its way into the swimming pool.

“Due to the illness I suffered I was restricted in what I could do.  I was not the only one to fall ill as I spoke to other guests who also advised that they were very unwell.

“When I got back to the UK I went to my GP and he diagnosed that I was suffering from a gastric illness. I couldn’t believe it. I lost three weeks off work for the sake of a miserable seven-day holiday.”

Gastric illnesses can have a significant long-term impact on those affected, with such problems often leaving people with long-term health symptoms from which they often never fully recover.

Expert Opinion

“Lisa’s holiday was nothing short of an ordeal from which she is still suffering.

“We are determined to help Lisa to obtain answers regarding the issues she faced. As part of our investigation we would be keen to hear from anyone else who was affected or witnessed the problems.”

“We would urge TUI UK Limited to investigate Lisa’s experience at the resort, so that she can obtain answers as to what caused her to fall ill.” Amandeep Singh Samra - Associate Solicitor