Event Highlights Drive Within Industry To Improve Customer Experience

On Wednesday 5th July 2017, Ascent Performance Group co-hosted a Round Table Event in London which was attended by the Lending Standards Board, Lloyds Banking Group, Nationwide Building Society, Tesco Bank and other key financial institutions.

This event highlighted a passion within the industry to improve customer experience through changes to engagement models and providing interactive measures for customers to feedback and comment on their experiences.

Ascent have been proactively developing their own processes to ensure their customers  continue to receive a fair outcome with a human touch as our teams work with them to resolve arrears, queries, and overdue balances.

Ascent’s introduction of Trustpilot for customer feedback demonstrates its efforts to build trust and confidence in their customer relationships.

These efforts were recognised earlier in 2017 when Ascent became the first law firm to be registered and accredited by the Lending Standards Board, effectively approving their contact strategies and approach taken with customers.

In addition, in the last few weeks Ascent have also announced a partnership with Francis Hanna & Co in Northern Ireland which now gives them the widest UK geographical coverage of any debt recovery law firm and ensures that customers have a local point of contact.

Together, the enhancements achieved by Ascent in the first half of 2017 strengthen the customer facing contact strategies and demonstrate their commitment to helping customers in a fair and caring manner.