Irwin Mitchell has years of experience in resolving holiday complaints and cruise complaints where a personal injury or illness has occurred. Before proceeding with your claim, especially if no injury has occurred, it may be a good idea to talk to your travel representative in the first instance. Travel companies are usually well versed in the types of problems that can arise, so they may be able to resolve your holiday complaint quickly and with minimal fuss.
If your holiday complaint relates to an injury or illness (including food poisoning) sustained abroad by you or a member of your family, you may have valid grounds to make a personal injury compensation claim. In these instances, Irwin Mitchell′s experienced injury lawyers can assess the validity of your case and individual circumstances. We know that every client has different needs and no two personal injuries are the same, so our holistic approach when taking on holiday complaints reflects that.
Irwin Mitchell has many years of experience in handling complex overseas legal claims and many of our team are either qualified foreign lawyers or are fluent in a number of foreign languages.
Have you ever suffered and accident or illness whilst on holiday that was not your fault?
Below we have listed some of the most common holiday complaints. Irwin Mitchell may be able to help you make a claim for compensation if you have ever:
- Become ill or suffered food poisoning due to the poor quality of the food or unhygienic conditions in your Hotel or Cruise Ship
- Been involved in a accident that wasn′t your fault that you sustained at your hotel accommodation / hotel complex or cruise ship
- Been injured at your hotel or in a road traffic accident, coach crash, boating or other accident abroad
Usually, liability for a successful holiday claim would lay with your holiday company or tour operator. It is worth remembering that package holidays booked through a tour operator are subject to certain legal requirements. A tour operator must ensure that all the services that you booked as part of your holiday meet these legal requirements. The sorts of services/activities covered include:
- Aspects of the hotel accommodation, such as food and hotel facilities
- Air travel
- Cruises
- Coach or car transfers
- Excursions that were booked as part of the travel package
How can I ensure my holiday complaint claim has the best chance of success?
- If you have suffered illness, seek appropriate medical attention both abroad and upon your return. Ensure that you are tested for the presence of infections such as salmonella and remember to hold on to any receipts relating to your hospital treatment
- If your holiday complaint concerns your stay at a hotel or from other services which are part of a package holiday, make sure your holiday representative is aware of any complaint at the earliest opportunity. Ensure that details of your complaint are recorded and ask for a copy.
- If relevant, speak to other holidaymakers that are making a complaint and exchange information and contact details. If you are able, take photographic and video evidence of the matters you are complaining about.
- If someone tries to offer you compensation on the spot, do not accept this without first seeking legal advice. Similarly, be sure not to sign any documents as these may waive your right to make a claim for compensation.
- If you have been involved in a road traffic accident abroad, report the accident to the local police
Irwin Mitchell′s dedicated advisors can assess the merits of your holiday complaint or cruise complaint and provide expert advice and assistance. Complete a claim form today and see if you can claim for an accident abroad.