Founded in 2000, esure has quickly established itself as one of the fastest growing insurers in the market and is now one of the leading players in the UK market, with the esure and Sheilas’ Wheels brands to its name.
Irwin Mitchell has worked closely with esure since its inception, dealing with claims arising from its legal expense insurance policies. The firm also deals with all motor insurance claims for other leading brands operated by esure. These include Sheilas’ Wheels, Sainsburys and Halifax Car Insurance.
"We have worked with Irwin Mitchell for several years and have been delighted with them and endorse the high level of service they provide" said Gordon Hannah, Director of Operations and Claims, esure.
"We regularly monitor the levels of customer satisfaction across all our brands and Irwin Mitchell work to strict service level agreements (SLA’s) which are designed to ensure we give our customers a first class service."
Once a policyholder has made a motor insurance claim to esure or an associated brand, they are contacted within one hour by a representative from Irwin Mitchell who then processes the claim.
This fast response is possible due to the sophisticated processes and IT systems that have been put in place which connect staff at esure to Irwin Mitchell.
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