Independent reviews provided by Feefo

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Date Customer Comment Service Rating
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I am pleased with the way the staff took time to explain things to about my claim, the staff was cautious and professional in his dealings with me. I'll recommend the firm to my friends

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I'm only at the beginning of my claim , but so far I'm very happy with the service.

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Handled smoothly for me at a difficult time. Very grateful. My case manager kept me up to date and all mail outs received next day

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So far.some people taking calls are rude.very hard to get a call back

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Great people but there are times when people don't talk to one another and facts get blurred asst times

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Professional and friendly

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Very disappointing service, was first spoken to by a girl who had no idea what she was doing she even rang me back to ask me security questions but then asked me to make up a security question because she couldn't think of one! A week later I rung the company as I had not received anything in the post as promised by the dunce who took the first call but when I called they told me she hadn't put me on the system, finally someone sent me all the paperwork which I sent back. Four days later someone rang me asking me if I wanted to claim for my accident after I'd been through it all twice with your company! It has now been rectified and my paperwork has been accepted and my medical has been arranged but my god the first couple of mistakes have really prolonged this process for me. The first girl who I spoke to her name was Yvonne, you might want to check her calls because she is very bad for business

Irwin Mitchell response:
Thank you for your feedback. We have since spoken and resolved any outstanding issues.
 
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Excellent right from the first contact nothing is too much trouble

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Staff member was very friendly, polite and helpful. She explained what was going to happen and about correspondence I was to receive. I felt confident about her competence.

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Went to Irwin Mitchell via recommendatio for PI claim. So far the experience has been disappointing. IM staff took 2 months to assign me a case worker. This was achieved after having to make numerous phone calls to IM to ascertain what happening with my case.

Irwin Mitchell response:
Thank you for your feedback. Your case handler is attempting to telephone you to discuss your concerns and agree the way forward.
 
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IME took up my case and have been processing it speedily while keeping me informed every step of the way.

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Excellent service so far

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Professional services very impressed

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I found the staff polite and very helpful, very professional

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We had bad time getting the info requested

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Fantastic service so far they have been brilliant!

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Very efficient and the claim seems to be moving on well.

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First response team poorly trained

Irwin Mitchell response:
Thank you for your feedback. We have attempted to telephone you to discuss. Please feel free to call us back on the number left on your voicemail, and we will be happy to discuss any remaining concerns.
 
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Nobody got in touch with us until 3 months after we called

Irwin Mitchell response:
Thank-you for your feedback, we have now spoken and resolved any issues.
 
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Excellent always clear communication and knowing what is going on.

Would recomend their services.

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