Irwin Mitchell Reviews

Independent reviews provided by Feefo

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Staff member was very friendly, polite and helpful. She explained what was going to happen and about correspondence I was to receive. I felt confident about her competence.

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Went to Irwin Mitchell via recommendatio for PI claim. So far the experience has been disappointing. IM staff took 2 months to assign me a case worker. This was achieved after having to make numerous phone calls to IM to ascertain what happening with my case.

Irwin Mitchell response:
Thank you for your feedback. Your case handler is attempting to telephone you to discuss your concerns and agree the way forward.
 
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IME took up my case and have been processing it speedily while keeping me informed every step of the way.

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Excellent service so far

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Professional services very impressed

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I found the staff polite and very helpful, very professional

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We had bad time getting the info requested

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Fantastic service so far they have been brilliant!

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Very efficient and the claim seems to be moving on well.

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First response team poorly trained

Irwin Mitchell response:
Thank you for your feedback. We have attempted to telephone you to discuss. Please feel free to call us back on the number left on your voicemail, and we will be happy to discuss any remaining concerns.
 
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Nobody got in touch with us until 3 months after we called

Irwin Mitchell response:
Thank-you for your feedback, we have now spoken and resolved any issues.
 
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Excellent always clear communication and knowing what is going on.

Would recomend their services.

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excellent service have now used irwin mitchell for 7 times on different cases.

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Excellent

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very good service ...

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Brilliant service

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Poor personal communication. Feel like a cash value/case rather than a valued client…who's been in an accident!!

Irwin Mitchell response:
Thank you for your feedback. We have now spoken and discussed your concerns with you.
 
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Excellent quick reliable not a problem

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Quick and straight on with how you deal with my claim

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Put 40 days notice to defendant and then sent it to a different department to deal with it starting the case all over again.

Irwin Mitchell response:
Thank you for your feedback. We have now spoken and agreed the way forward.
 
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