Irwin Mitchell Reviews

Independent reviews provided by Feefo

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First response team poorly trained

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Nobody got in touch with us until 3 months after we called

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Excellent always clear communication and knowing what is going on.

Would recomend their services.

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excellent service have now used irwin mitchell for 7 times on different cases.

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Excellent

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very good service ...

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Brilliant service

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Poor personal communication. Feel like a cash value/case rather than a valued client…who's been in an accident!!

Irwin Mitchell response:
Thank you for your feedback. We have now spoken and discussed your concerns with you.
 
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Excellent quick reliable not a problem

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Quick and straight on with how you deal with my claim

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Put 40 days notice to defendant and then sent it to a different department to deal with it starting the case all over again.

Irwin Mitchell response:
Thank you for your feedback. We have now spoken and agreed the way forward.
 
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So far excellent service. My case handler is really helpful and informative.

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The serives is great , very understanding and helpfull in every way

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They just listen to what you are going through and what you have to say so far so good

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Gd

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I am always happy , feeling hundred percent confidence work with IM

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Quick response in dealing with my claim and kept in touch step by step.

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At first contact, was cut off the phone a couple of times. Takes ages to get back to the right person. Two files were created for me due to mix up on first contact. Find some of the agents abrupt and machine like! Some well mannered and well spoken but not all. Sorry wouldn't recommend at this point ... however, hopefully things will pick up from now on. Haven't had any recent problems.

Irwin Mitchell response:
Thank you for your feedback. We have now spoken and discussed your concerns with you.
 
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Telephone calls were answered quickly, very friendly, made sure your name was used, asked what the call was about and transferred call to the correct person/department. Was given the best advice, ensured that I understood the information especially since I was not well and it was taking some time for me to understand/digest all the information.

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Very fast, efficient& informative. Always willing to help& patiently explain each process

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