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Independent reviews provided by Feefo

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excellent service used before when someone hit my car at red light
my insurance used them

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Brilliant customer service just awaiting to hear back. Really good how they keep you updated

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Poor service. Delays, ignorance of my emails and requests.

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they go great from the first time you call, will keep you updated with your case will phone you plus send emails letting you know every step of the way on your case.couldnt of asked for a better solicitors

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Very pleased with all the time on Letters/Email/Mobile ,and hoping for a positive outcome with my personal injuries claim Regards Mr Steven Gillott

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They are very professional, polite, also trustable. I am happy wit them for my all deals

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They have been very efficient in getting on with my case and making the relevant steps as clear as possible going forward. They are aware and take care of all relevant issues and matters with my case meaning that moving forward has much stress removed, even though the situation itself is stressful.

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So far so GOOD ,very helpful and was talked through the process in "laymen s terms"
Only a couple of weeks into my claim so a full review isn't possible

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Great customer service polite and easy service if you need to speak to someone

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Everything has been done quickly, and professionally.

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Sorry cant say much nothings happened yet

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it was good the exchange of information was good between me as customer and the Irwin staff. The staff also was supportive and they kept updating me with the progress of my process, even thou it have not been conclueded.

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I am really happy with their service

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no answers to my problem

Irwin Mitchell response:
Thank you for your feedback. We have now spoken about your concern, and agreed a way forward.
 
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Excellent customer service well trained staff very friendly and professiona

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Very helpful

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employ a monkey to ansewr the phones.might have a chance of the claim started a month sooner. than it did

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Polite, friendly and accurate

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So far they have been very good.

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I've had a terrible experience with this firm. The solicitor, her manager and the "client" department were all useless or preferred to cover their mistakes.

I want to try and write something constructive, so here it goes. If you have to use this firm, ensure that you have a conversation with the solicitor before starting anything (not the paralegal, which they will try and palm you off with) and gauge if they are right for you. If not, ask to be represented by someone else.

Good luck.

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