Defective Electrical Product Claims

Faulty Hoverboard Claims

Hoverboards, also known as Swegways, Swagways, Airrunners or self-balancing scooters, have been a popular yet controversial product since they first began selling in large numbers in 2015. These gadgets have been known to catch fire and even explode, sometimes causing severe injury and damage to property.

If you or a loved one have been injured as a result of a faulty hoverboard, our lawyers may be able to help you get the compensation you deserve by making a hoverboard claim.

Manufacturers and retailers of products have a responsibility to ensure goods sold to consumers provide a reasonable level of safety. A hoverboard which catches fire or explodes through no fault of the consumer must be considered unsafe, meaning the manufacturer could be found liable for any injuries caused as a result.

Our personal injury team has a vast amount of experience in defective electrical goods and product liability claims, so we have the experience needed to help you make a successful compensation claim.

If you have any questions about making a defective or faulty hoverboard claim, call us on 0800 056 4110 or contact us online for a free consultation on your case.


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Faulty Hoverboard Claims - More Information
    • What's The Claims Process?
    • To make a compensation claim for an injury or illness caused by a defective product, the first thing you need to do is get in touch with us for a free consultation. We'll discuss what's happened to you, advise you on whether or not we think you can claim, and work out whether you could benefit from a No Win No Fee* arrangement.

      If you do decide to make a claim with us, we'll usually follow the same three stages:

      1. Investigation. We'll begin by determining the extent of your injury or illness, and any losses that you may experience as a result. This may involve an examination carried out by a medical expert
      2. Compensation. We'll work out how much compensation you should get based on the severity of your injuries, your pain and suffering, any medical expenses you've had, and your ability to get back to work. We'll put this amount to your opponent, and they can either accept or contest your claim.
      3. Conclusion. If your opponent accepts liability, you'll be awarded compensation. If not, court proceedings will begin.

        Starting proceedings doesn't mean that your claim will definitely go to trial. Instead, it means that the court will put a timetable in place and manage your claim towards trial. There is still the possibility for your opponent to settle.

        If you do have to go to court, we'll be there to support you every step of the way. If we agreed to handle your claim under a No Win No Fee* arrangement, then you won't have to pay anything if you are unsuccessful.

      If you have any questions about the claims process, please contact us today on 0800 056 4110 for your free initial consultation.

    • Can I Make A No Win No Fee* Claim?
    • Many of our cases are funded with a No Win No Fee agreement. This means that there’s no financial risk* to you when making a compensation claim.

      At the start of your case, we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be best for you. Legal expenses insurance is included in many household or car insurance policies, so it’s always worth checking whether you’re already covered.

      If we think you're best supported by a No Win No Fee* agreement, we'll explain the process clearly. You'll only have to pay anything if your claim is successful – your opponent will pay most of our fees, with the remaining costs coming out of your compensation settlement.

      Please visit our No Win No Fee page for more information on how it works.

    • What Is A Group Action, And What Are The Benefits?
    • In defective product claims it is not unusual for lots of people to have been affected by the same product, but group actions can arise in many different areas not just defective products.

      In some cases a group action may be appropriate way for the court to manage a number of similar claims together without having a trial of each individual claim. Group actions can help people to share legal expertise as well as the cost by working together, to try and maximise the chances of being fully and fairly compensated for your trauma.

      We have extensive experience in pursuing group actions relating to many different types of claim, including for defective products, drugs and medical devices.

      The Legal 500 and Chambers and Partners, the UK’s most respected independent legal directories, rank us as the top legal firm for cases of personal injury.

      If you're unsure about whether making a group claim is right for you, it's best to seek some advice. Contact us and we'll be able to advise you on the options.

    • How Much Can I Claim?
    • How much compensation you receive for an injury caused by a defective product will depend on various factors related to your injury, its circumstances, and the support and rehabilitation you need.

      The amount of compensation you could claim will depend on many factors, including:

      • Current and future loss of earnings from being unable to return to work
      • Medical and travel expenses you've had to pay
      • Your care and support needs – both now and in the future
      • Whether you need modifications to your home
      • Whether you need mobility aids or specialist equipment
      • Your pain and suffering, and the nature of any ongoing problems you have

      For more information, call us on 0800 056 4110 and we'll be happy to discuss your options in a free initial consultation.

Product safety should be the number one priority but sadly it appears some products in this market have fallen below the acceptable standards."

Matthew Newbould, Solicitor
Defective Products

Frequently Asked Question

What Can Go Wrong With Faulty Hoverboards, And What Types Of Injuries And Damages Can Happen?

Riding a hoverboard can be tricky but simply keeping one running should be straightforward. Unfortunately, due to the poor manufacturing standards that many of these products have been built to this isn't always the case.

Hoverboards are powered by high energy lithium ion batteries, which provide a lot of power, but can also pose a significant risk if they are not protected from damage or not manufactured to the proper safety standards.

As you'd expect with a hoverboard, bumps and scrapes of the device are par for the course. However, in cases where the battery is not properly protected, these bumps and scrapes can cause the lithium battery to break down and get punctured. When punctured, these batteries can set alight, with potentially catastrophic consequences

In many cases, the batteries themselves are simply faulty and either cannot cope with being over-charged, or are unable to retain the energy safely. In these cases, the charger and/or the battery can ignite, causing damage to the surrounding property, and posing significant danger to anyone inside that property.

If you're unclear as to whether you could claim for injuries caused by a faulty hoverboard, call us today on 0800 056 4110, or contact us online for a free initial consultation about your case.

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What Are The Hoverboard Manufacturers Responsible For?

There has been lots of news coverage about hoverboards being sold despite not meeting UK safety requirements.

Many major retailers have ceased selling brands and devices such as Swagway and Airrunner, and many other devices have been recalled, or are still in operation despite not being able to meet European Safety Standards.

The consequences of a defective or faulty hoverboard can be severe, with homes and lives put at risk. If you have been injured or have suffered damage to property because of a defective hoverboard and/or charger, you may have a right to compensation.

If you'd like to discuss your potential case further, call us today on 0800 056 4110, or contact us online for a free initial consultation with our expert solicitors.

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Why Choose Irwin Mitchell For A Faulty Hoverboard Claim?

Our specialist defective products solicitors are best-placed to see your claim through from start to finish. Not only do we have a vast amount of experience of dealing with defective electrical product claims, we're also in the process of helping those that have been directly affected as a result of faulty hoverboards.

This is certainly true in the case of the Chiem family, who have taken legal action through Irwin Mitchell as a result of their family home burning down following a hoverboard explosion.

With Thu Tram (the mother of the family) outside, three children were trapped indoors when their hoverboard burst into flames after being taken off charge. Though thankfully the family was able to escape thanks to Thu's quick thinking, the family all had to be treated for smoke inhalation injuries and shock.

What's more, the family home was left uninhabitable, and the majority of their possessions destroyed - find out more about this case.

If you'd like help and advice or have experienced an issue surrounding a faulty hoverboard, call us on 0800 056 4110 or contact us online for a free consultation on your case.

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"They are forensic and analytical as well as campaigning and careful. All of the lawyers work tirelessly for the smaller cases as well as the bigger cases."
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Injuries and illness can have a lasting effect on your life. We're proud to have won Post Magazine’s Rehabilitation Award for Claimant Solicitors on seven occasions, recognising our commitment to getting our clients the care and support they need to get their lives back on track.


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