Defective Electrical Product Claims

Faulty E-Cigarette Claims

When e-cigarettes are defective, they can cause severe injury to users. Their popularity as an alternative to smoking means our lawyers have dealt with a number of personal injury claims relating to faulty e-cigarettes in recent years.

Many people feel that e-cigarettes are a healthier alternative to traditional cigarettes, but faulty e-cigarettes can cause electrical fires, in some cases resulting in injury and damage to property. If you've been injured because of a defective e-cigarette, our expert lawyers could help you make a claim against those responsible and get the compensation that you deserve.

We'll help you at every stage of your claim. Our experience with faulty e-cigarette claims means that we know what needs to be done to help you achieve the best possible compensation settlement.

If you have any questions about making a claim for injuries caused by a defective e-cigarette, call us on 0800 056 4110 or contact us online for a free consultation on your case.


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Faulty E-Cigarette Claims – More Information
    • What's The Claims Process?
    • To make a compensation claim for an injury or illness caused by a defective product, the first thing you need to do is get in touch with us for a free consultation. We'll discuss what's happened to you, advise you on whether or not we think you can claim, and work out whether you could benefit from a No Win No Fee* arrangement.

      If you do decide to make a claim with us, we'll usually follow the same three stages:

      1. Investigation. We'll begin by determining the extent of your injury or illness, and any losses that you may experience as a result. This may involve an examination carried out by a medical expert
      2. Compensation. We'll work out how much compensation you should get based on the severity of your injuries, your pain and suffering, any medical expenses you've had, and your ability to get back to work. We'll put this amount to your opponent, and they can either accept or contest your claim.
      3. Conclusion. If your opponent accepts liability, you'll be awarded compensation. If not, court proceedings will begin.

        Starting proceedings doesn't mean that your claim will definitely go to trial. Instead, it means that the court will put a timetable in place and manage your claim towards trial. There is still the possibility for your opponent to settle.

        If you do have to go to court, we'll be there to support you every step of the way. If we agreed to handle your claim under a No Win No Fee* arrangement, then you won't have to pay anything if you are unsuccessful.

      If you have any questions about the claims process, please contact us today on 0800 056 4110 for your free initial consultation.

    • Can I Make A No Win No Fee* Claim?
    • Many of our cases are funded with a No Win No Fee agreement. This means that there’s no financial risk* to you when making a compensation claim.

      At the start of your case, we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be best for you. Legal expenses insurance is included in many household or car insurance policies, so it’s always worth checking whether you’re already covered.

      If we think you're best supported by a No Win No Fee* agreement, we'll explain the process clearly. You'll only have to pay anything if your claim is successful – your opponent will pay most of our fees, with the remaining costs coming out of your compensation settlement.

      Please visit our No Win No Fee page for more information on how it works.

    • What Is A Group Action, And What Are The Benefits?
    • In defective product claims it is not unusual for lots of people to have been affected by the same product, but group actions can arise in many different areas not just defective products.

      In some cases a group action may be appropriate way for the court to manage a number of similar claims together without having a trial of each individual claim. Group actions can help people to share legal expertise as well as the cost by working together, to try and maximise the chances of being fully and fairly compensated for your trauma.

      We have extensive experience in pursuing group actions relating to many different types of claim, including for defective products, drugs and medical devices.

      The Legal 500 and Chambers and Partners, the UK’s most respected independent legal directories, rank us as the top legal firm for cases of personal injury.

      If you're unsure about whether making a group claim is right for you, it's best to seek some advice. Contact us and we'll be able to advise you on the options.

    • How Much Can I Claim?
    • How much compensation you receive for an injury caused by a defective product will depend on various factors related to your injury, its circumstances, and the support and rehabilitation you need.

      The amount of compensation you could claim will depend on many factors, including:

      • Current and future loss of earnings from being unable to return to work
      • Medical and travel expenses you've had to pay
      • Your care and support needs – both now and in the future
      • Whether you need modifications to your home
      • Whether you need mobility aids or specialist equipment
      • Your pain and suffering, and the nature of any ongoing problems you have

      For more information, call us on 0800 056 4110 and we'll be happy to discuss your options in a free initial consultation.

Regulation of e-cigarettes being sold in the UK is improving, but we still see first-hand the devastating effects an e-cigarette explosion can have”

Matthew Newbould, Solicitor
Defective Products

Frequently Asked Questions

What Types Of Injuries And Damages Can Be Caused By Faulty E-Cigarettes?

When e-cigarettes are faulty, the consequences in terms of injury to person and damage to property can be devastating.

Many of the e-cigarette claims that we have dealt with in the past are either caused by the lithium battery that powers the device, or the charger. Known as 'thermal runaway', the batteries in the e-cigarettes have been known to overheat, which then releases a gas which can set alight due to excess heat from the battery. Occasionally, retailers have provided the wrong chargers when selling e-cigarettes, which can also increase the risk of fire.

The consequence of electrical failure in many cases is that the device can produce a scorching jet of flame, which looks similar to a Roman Candle firework. Explosions like this have left many an e-cigarette users with serious burn injuries. Some injuries have been so severe that a leg amputation has been necessary in at least one case.

If you're unsure if you can make a claim after sustaining an injury as a result of a faulty e-cigarette, it's a good idea to seek advice from the experts. Call us today on 0800 056 4110, or contact us online, for a free initial consultation about your case.

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What Are The E-Cigarette Manufacturers And Retailers Responsible For?

Manufacturers and retailers of products both have a responsibility to ensure goods sold to consumers provide a reasonable level of safety. An e-cigarette which catches fire or explodes through no fault of the consumer must be considered unsafe, meaning the retailer or manufacturer should be found liable for any injuries caused as a result.

If you're unsure whether you're able to make a claim, you should speak to our experts - their experience in what is a relatively new area of personal injury claims means they are best-placed to help you understand your options. Call us today on 0800 056 4110, or contact us online, for a free initial consultation about your case.

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Why Choose Irwin Mitchell For A Faulty E-Cigarette Claim?

Our solicitors are well-placed to take care of your claim. We have dealt with many cases concerning e-cigarette injuries, and we're able to help those affected claim the compensation they need.

One such individual is Colin from Manchester, who suffered from severe burns to his hands and leg after an e-cigarette exploded in his pocket, which meant he was unable to work. Colin's injuries included a temporary loss of movement in his left hand, and extensive burns on this left leg, leaving him unable to walk and left in a lot of pain and discomfort – find out more about this case.

Our expert solicitors are on your side to help you claim compensation that can pay for any medical treatment and rehabilitation you require – your recovery is our first priority. Together with our expertise in product liability cases, and the extensive coverage of our offices across the UK, we believe we offer the best service for anybody pursuing a claim for a faulty e-cigarette.

If you'd like help and advice or have experienced an issue surrounding faulty e-cigarette claims, call us on 0800 056 4110 or contact us online for a free consultation on your case.

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Awards & Accreditation

We're always proud to be recognised for the work we do for our clients and have been named as a leading firm in the latest legal guides – which provide information and recommendations about lawyers and law firms in the UK.

"They are forensic and analytical as well as campaigning and careful. All of the lawyers work tirelessly for the smaller cases as well as the bigger cases."
We're delighted to have been named Claimant Solicitor of the Year in the 2016 Post Magazine Rehabilitation First Awards, an award we've won on seven occasions.
"'One of the best’ and ‘go-to firm’ Irwin Mitchell covers the full range of work, and specialises in complex, unique cases."

What Our Clients Say

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We believe rehabilitation is as important as compensation.


Injuries and illness can have a lasting effect on your life. We're proud to have won Post Magazine’s Rehabilitation Award for Claimant Solicitors on seven occasions, recognising our commitment to getting our clients the care and support they need to get their lives back on track.


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