Product Liability Claims

Defective Electrical Product Claims

Electrical products, from e-cigarettes to white goods, can suffer from faults and defects that have the potential to cause harm. While in some cases these defects are minor, in others they can cause serious damage to homes and injuries to the people who use them.

Manufacturers and retailers of electrical products have a responsibility to ensure that the products they sell to consumers provide an acceptable level of safety. If it can be proved that they failed to do this, you may be able to make a claim against them.

If you or a loved one has been injured by a faulty or defective electrical product, our lawyers could help you claim the compensation that you deserve. Our expert solicitors have been able to help clients in a range of circumstances involving defective electrical products, including when:

  • Components in white goods like fridges, freezers, washing machines and tumble dryers have overheated
  • Hoverboards and smaller electrical items have been powered by faulty lithium-ion batteries
  • Faulty thermostats in showers have led to burns
  • Electrical failure of a product has led to a fire, damaging property and causing burn injuries

Our team has a great deal of experience when it comes to injuries caused by faulty electrical products, and may be able to help you make a successful compensation claim. What's more, we'll be on hand throughout the entire claims process to help you access any medical treatment, care and rehabilitation you need as a result of your injuries.

If you have any questions about making a defective electrical product claim, call us on 0800 056 4110 or contact us online for a free consultation on your case.



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Defective Electrical Product Claims - More Information
    • What's The Claims Process?
    • To make a compensation claim for an injury or illness caused by a defective product, the first thing you need to do is get in touch with us for a free consultation. We'll discuss what's happened to you, advise you on whether or not we think you can claim, and work out whether you could benefit from a No Win No Fee* arrangement.

      If you do decide to make a claim with us, we'll usually follow the same three stages:

      1. Investigation. We'll begin by determining the extent of your injury or illness, and any losses that you may experience as a result. This may involve an examination carried out by a medical expert
      2. Compensation. We'll work out how much compensation you should get based on the severity of your injuries, your pain and suffering, any medical expenses you've had, and your ability to get back to work. We'll put this amount to your opponent, and they can either accept or contest your claim.
      3. Conclusion. If your opponent accepts liability, you'll be awarded compensation. If not, court proceedings will begin.

        Starting proceedings doesn't mean that your claim will definitely go to trial. Instead, it means that the court will put a timetable in place and manage your claim towards trial. There is still the possibility for your opponent to settle.

        If you do have to go to court, we'll be there to support you every step of the way. If we agreed to handle your claim under a No Win No Fee* arrangement, then you won't have to pay anything if you are unsuccessful.

      If you have any questions about the claims process, please contact us today on 0800 056 4110 for your free initial consultation.

    • Can I Make A No Win No Fee* Claim?
    • Many of our cases are funded with a No Win No Fee agreement. This means that there’s no financial risk* to you when making a compensation claim.

      At the start of your case, we'll discuss funding options with you, advising you which we think is most suitable. If you have legal expenses insurance (LEI) or are covered by a trade union policy, these may be best for you. Legal expenses insurance is included in many household or car insurance policies, so it’s always worth checking whether you’re already covered.

      If we think you're best supported by a No Win No Fee* agreement, we'll explain the process clearly. You'll only have to pay anything if your claim is successful – your opponent will pay most of our fees, with the remaining costs coming out of your compensation settlement.

      Please visit our No Win No Fee page for more information on how it works.

    • What Is A Group Action, And What Are The Benefits?
    • In defective product claims it is not unusual for lots of people to have been affected by the same product, but group actions can arise in many different areas not just defective products.

      In some cases a group action may be appropriate way for the court to manage a number of similar claims together without having a trial of each individual claim. Group actions can help people to share legal expertise as well as the cost by working together, to try and maximise the chances of being fully and fairly compensated for your trauma.

      We have extensive experience in pursuing group actions relating to many different types of claim, including for defective products, drugs and medical devices.

      The expertise and results achieved for our clients means that IM are the most highly ranked personal injury firm in the UK by two independent leading legal reviews.

      If you're unsure about whether making a group claim is right for you, it's best to seek some advice. Contact us and we'll be able to advise you on the options.

    • How Much Can I Claim?
    • How much compensation you receive for an injury caused by a defective product will depend on various factors related to your injury, its circumstances, and the support and rehabilitation you need.

      The amount of compensation you could claim will depend on many factors, including:

      • Current and future loss of earnings from being unable to return to work
      • Medical and travel expenses you've had to pay
      • Your care and support needs – both now and in the future
      • Whether you need modifications to your home
      • Whether you need mobility aids or specialist equipment
      • Your pain and suffering, and the nature of any ongoing problems you have

      For more information, call us on 0800 056 4110 and we'll be happy to discuss your options in a free initial consultation.

Product safety should be the number one priority but sadly it appears some products in this market have fallen below the acceptable standards."

Matthew Newbould - Solicitor
product liability

Frequently Asked Questions

What are Electrical Product Manufacturers and Retailers Responsible For?

The manufacturer of any product is responsible for ensuring that products made available to consumers are not defective or harmful.

The Consumer Protection Act 1987 makes a manufacturer liable for any injuries or damages caused by a defective product. A defective product is one which does not provide the level of safety that people generally would be entitled to expect.

Retailers also have a duty to ensure that products they sell are safe. In fact, since the Consumer Rights Act of 2015 all products sold by a business to a consumer must be safe, durable and fit for purpose.

If you have been injured because of a sub-standard product, you may have a right to compensation, either from the seller or the manufacturer.

If you're not sure whether you are able to make a claim, it's best to seek some advice from experts. Call us today on 0800 056 4110, or contact us online, for a free initial consultation about your case.

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What Type Of Injuries Can People Sustain From Defective Electrical Products?

Regardless of the size of the product, defective electrical goods introduce a risk of fire, explosion or electric shock when they do not meet appropriate safety standards.

Faulty lithium-ion batteries have been known to explode or catch fire causing injuries to person and property - a type of incident recently seen with some rechargeable hoverboards and laptops.

In showers, thermostats have been known to fail, causing severe burns for the person using the shower.

We have seen claims where fires have been caused due to overheating components in fridge freezers, with severe injuries, and even death, as a consequence.

To find out if you can make a claim because of an injury sustained as a result of a defective electrical product, call us today on 0800 056 4110, or contact us online for a free consultation.

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Why Choose Irwin Mitchell For A Defective Electrical Product Claim?

We have a great deal of experience in investigating injuries caused by defective electrical products such as washing machines, fridges, hoverboards, e-cigarettes and shower units. Paired with our UK-wide network of offices, we are best placed to offer you and your family the support you need following an incident.

Understanding who the blame lies with can be complex in defective electrical product claims, which is why it's vital to have experts on your side. Our lawyers will use their experience and legal expertise to establish who your claim should be against, and how much you are due in compensation – and we will always fight to secure the maximum possible amount.

Our extensive defective electrical product claim experience has helped a wide range of claims, including:

  • An e-cigarette incident which saw Colin Crow injured with burns and charring on his left hand, thigh, knee and calf after the e-cigarette exploded in his pocket. With the heat becoming so intense that it melted his bank card, Colin is currently unable to work – find out more about this case.
  • A fire caused by a defective hoverboard destroyed the home of the Chiem family in early 2016. Shortly after the device had been taken off charge in the living room, it began to smoke, before bursting into flames.
  • In addition to treatment for smoke inhalation injuries and shock, the family's home was left uninhabitable – find out more about this case.

If you'd like help and advice in relation to injuries caused by defective electrical products, call us on 0800 056 4110 or contact us online for a free consultation on your case.

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We believe rehabilitation is as important as compensation.


Injuries and illness can have a lasting effect on your life. We're proud to have won Post Magazine’s Rehabilitation Award for Claimant Solicitors on seven occasions, recognising our commitment to getting our clients the care and support they need to get their lives back on track.


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