Client Testimonials

Recent Client Testimonials

Below is a selection of testimonials from some of our most recent clients, who spoke about the level of service Irwin Mitchell had provided them, as well as the overall results of their personal injury claims:

"I will always hold Irwin Mitchell in the highest of regard. Best decision I ever made to choose them. Thank you." Stuart

9 out of 10 clients would use our services again^

"If I did not understand anything, I would just ask him to explain things and he would explain it all to me.” Peter

99% of clients said discussions were easy to understand and legal jargon explained^

“It was incredible, impressive and comforting how each member of the team was there to support us at different times. I hope everyone realises how much this means for our small, ordinary family and most of all our daughter.” Mr R

94% of clients said they were kept informed of the key stages during their claim^

“If I phoned them, they would phone me back right away and they explained everything.” Albert

92% of clients said telephone calls and correspondence were returned promptly^

“I immediately felt that these were people who are competent, had experience in the issue, which is quite sensitive and can be upsetting. They asked the right questions, I felt at ease, I felt able to discuss it and say what I needed to say.” Peter

95% said their solicitor had good knowledge about their case^

“I valued the honesty of the solicitor that I dealt with. The approachability and the humanness. They were caring.” Stephanie

93% of clients were happy with the service they received^

“I was recommended Irwin Mitchell by a solicitor friend of mine and I am very happy to say that the dedication and professionalism shown has completely supported this recommendation. The settlement that was reached will make a huge difference to me.” Chris

9 out of 10 clients would recommend our services to others^

“Peter’s rehab has been essential to his recovery and without the support of his legal team he wouldn’t have been able to access any of the intensive, private therapy that has been so important. Our legal team have, from a very early stage, been fighting on our behalf for everything we needed to help Peter’s recovery.” Brian

93% said their solicitor understood their personal circumstances^

"While it took some time to secure this settlement, the amount received in compensation was well worth the wait. lt is far more than I ever expected, and I am naturally delighted with this outcome - I am quite sure I could never have achieved this on my own." Joan

^ Based on feedback from a sample of 147 clients in 2012, whose cases had concluded in the last six months.

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The above information relates to the law in England and Wales.

* Subject to entering into a ‘No Win No Fee’ agreement in conjunction with our Allianz Litigate insurance policy and complying with your responsibilities under its terms.

All Scottish cases will be handled by the Scottish law firm with which we are associated, Irwin Mitchell Scotland LLP. The law relating to funding is different in Scotland and you will receive separate advice about what that means as well as a separate funding agreement.

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