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If you’ve been involved in an accident or become ill while on a package holiday abroad, you could be able to claim compensation from the tour operator.
Our lawyers have a proven track record in package holiday claims, having successfully pursued claims for many thousands of clients. There are a number of regulations and precedents that can make the process of claiming a lot more straightforward. For example, in England and Wales, there are special provisions under the Package Travel, Package Holidays and Package Tour Regulations 1992 that can help you bring a claim against a package provider.
If you're thinking of making a claim and need some advice on your options, contact us online or call us on 0800 056 4110 for a free initial consultation. Alternatively, read answers to some of our frequently asked questions about package holiday claims below.
A package holiday provider or tour operator is the company that organises and provides your holiday. As such, they have a duty of care and are potentially liable for illnesses or injuries suffered by their customers.
If you've been injured on a package holiday, or contracted an illness such as food poisoning, you could claim compensation if it can be proved that the package provider (or a company connected with them, such as a hotel, restaurant or transport provider) was responsible.
The time limit for making a personal injury claim in the UK is usually three years from the date the accident or illness occurred. However, the time limit for making a claim abroad can be shorter. If you think you may have a claim, we encourage you to get in touch with us as soon as possible, and we will be happy to advise you on how to proceed.
If your illness or injury was caused by the hotel you were staying in, you could still claim directly from them.
However, it's often best to claim against the tour operator as they're potentially responsible for any health and safety failings at the hotel.
You're also far more likely to be able to bring a claim against a tour operator in the UK than if you bring a claim against the hotel directly.
If the package operator is based in the UK, it's usually best to pursue your claim in the UK. However, in some circumstances, you may be able to get more compensation if we pursue your claim abroad. At the beginning of your claim, we will advise you on what your options are and what is best for you.
If the package operator isn't based in the UK (which is unlikely), then you may have to claim abroad. We work with an international network of law firms to support our clients when they need to claim around the world, so you don't have to worry about language barriers or going to court in another country as part of your case.
Most cases are settled out of court. Even if a case does go to court, the vast majority of claims are handled without requiring a personal court attendance, as most hearings will be conducted by your legal representative with no need for you to actually attend.
If your case does have to go to court, our experienced team of international personal injury lawyers will be here to represent and support you and your family throughout the process.
It's essential that you seek advice from a lawyer before you do anything – in our experience, up-front offers like these are usually much lower than claims are actually worth. If you've already been approached by the tour operator with an offer, don't feel pressured into accepting it.
Package holiday claims can be complex, which is why it's vital to use an experienced lawyer who has an in-depth understanding of the many factors that can influence a claim. We have a proven track record of making sure that our clients receive the right amount of compensation, proportionate to the impact the accident or illness has had on their life.
Find out more about how we calculate compensation claims
If you have any more questions about claiming compensation for an accident or illness that happened while you were on a package holiday, contact us online, or call us on 0800 056 4110 for a free initial consultation.
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