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I am an Associate in the Medical Negligence team in our London office and have specialised in claims for patients since qualifying in 1999.
I have a wide-ranging caseload, including birth injuries (Erbs palsy and perineal damage), surgical cases and claim against GPs. I have a particular interest in Fatal Accident Act claims and inquests.
I'm committed to obtaining answers and, if appropriate, compensation, where someone has suffered the tragic loss of a loved one as a result of poor medical care.
I am also involved in developing and implementing the training programme for our personal injury solicitors at Irwin Mitchell, a very rewarding role, as well as playing a small part in Irwin Mitchell's drive to improve social mobility within the legal profession.
Louise is recommended as an 'up and coming' associate - Legal 500, 2012
Well, as a teenager, to be honest, the perceived drama and great suits! Then as a law student I was engrossed by cases involving children and medical decisions and when I finally got to experience clinical negligence claims as part of my training contract, I knew it was the right job for me. Utterly dreadful things happen to our clients and I want to help them get answers and the compensation that can make such a difference.
Achieving a good outcome for my clients, be that an explanation of treatment and an understanding as to why things went wrong, or compensation to help rebuild lives.
The commitment of each and every lawyer here at Irwin Mitchell is incredible: commitment to clients and commitment to making a difference. Through what we do, we hope the healthcare system will learn lessons and strive to improve patient safety and it's enormously rewarding to be part of that. Also, the support we receive from a whole raft of different teams is second to none.
I am an avid reader and find this a great way to relax and escape. I am also attempting to work my way around every restaurant in London.
“When John’s condition was finally diagnosed in 2010 he was in a critical condition and had to have a pacemaker and a defibrillator fitted and also was forced to give up his job as it would put too much strain on his heart.
“There was a missed opportunity for medical staff to diagnose and treat John’s heart condition. The Trust breached their own protocol as to the management of chest pain patients. The A&E doctor should have come to see John himself; had he done so, he would have discovered that John had several risk factors for a cardiac cause to his pain, including high cholesterol and a brother who had had heart bypass surgery at 47.
“It would have been clear that John needed to be admitted to hospital for exploratory tests and examinations to determine the cause of his pain. He should not have been sent away to see a GP who would have been reassured by the fact A&E had not considered John’s condition to be related to his heart. If John had been admitted, his heart condition would have been diagnosed and treatment would have been started, preventing his heart attack and stroke in 2010.
“We are pleased that the judge has highlighted significant failings and the missed opportunities by doctors to diagnose and treat his condition. When John was finally diagnosed in 2010 the damage to his heart was extensive and irreparable. He now needs regular check-ups and daily medication to ensure that his condition remains stable. John was a hardworking self-employed man and has had to give up the job he loved.
“John’s case highlights the importance of taking a full and thorough history from a patient and ensuring a patient is seen by the right medical professional. It highlights the importance of diagnosing medical conditions at the earliest opportunity to prevent significant and sometimes life-threatening damage.”
“Steven’s family have been left completely heartbroken after losing him – it has been incredibly difficult for them to not only having to try to cope with their loss but also come to terms with the fact that more could and should have been done to help him.
“I would like to thank the Coroner for conducting a thorough investigation into Steven’s death. The East of England Ambulance NHS Trust carried out their own Serious Untoward Incident report which found that ambulance staff identified his condition as a viral infection and did not notice the signs of sepsis – which, if treated properly, would have saved his life.
“We are continuing to work with the family who are desperate to ensure that lessons are learned from his case and that patient safety is improved to prevent other people suffering the same problems that he endured.”
“Steven’s family have understandably been left devastated by his sudden death.
“They would like to thank the Coroner for taking the time to investigate the circumstances of his death thoroughly and they hope that the inquest will help them begin to understand what happened and allow them to begin the long process of rebuilding their lives.”
“This is an extremely tragic case where an otherwise fit and healthy young woman lost her life after a delay in treating her condition. Maddie’s family has been left heartbroken after losing her so suddenly and we hope that the inquest has gone some way to help them find answers as to the circumstances leading up to her death.
“Maddie was in a critical condition when she was taken to A&E at Croydon University Hospital and despite Prabhanjan repeatedly raising his concerns to staff about her condition and her medical history; she was not treated as a priority and instead faced a lengthy delay as her condition rapidly declined. When she was seen by doctors scans revealed internal bleeding but it was too late to save her life.
“We understand the NHS Trust is unhappy with the fact that non-medical staff are making decisions on the priorities and timings for the A&E walk-up patients and it is disappointing to hear of issues with commissioning groups such as this as this was a problem highlighted in the Francis Report following the Mid-Staffs Public Inquiry in 2013.
“Patient safety needs to be the number one priority for the NHS. Maddie’s husband is now seeking assurances that lessons will be learned from the errors in this case to ensure that delays such as this cannot happen again.”