Government Order Whirlpool To Address Tumble Dryer Fire Risk

Legal Experts Say Company Must Do More To Ensure Customer Safety


Kate Rawlings, Press Officer | 0114 274 4238

Defective product experts at law firm Irwin Mitchell say that Whirlpool must recall models of tumble dryers which have caused a series of house fires, to ensure customer safety.

The move comes after the Government’s Consumer Minister, Margot James, said: “Customer safety must be the number one priority for manufacturers. I acknowledge that Whirlpool are making great efforts to modify and replace at-risk machines, but I believe additional action is required to reassure customers and the public. I will be writing to the company to set out my concerns and expectations.”

Some models of dryers made by Whirlpool have been responsible for a spate of fires across the country, but Whirlpool has so far refused to issue a product recall.
Instead it has advised customers to continue to use the affected machines while they are waiting for them to be “modified” – provided they are not left unattended.

Fresh pressure has now been placed on Whirlpool after a London Fire Brigade report concluded that a faulty Indesit machine, part of the Whirlpool brand, caused a serious tower block blaze in Shepherd’s Bush, London, in August.

The blaze tore through the 18-storey block in West London and took 120 firefighters hours to bring under control.

It is a year since Whirlpool admitted that the fire fault exists in some models and is caused when excess fluff touches the heating element. 

The company is replacing or repairing more than 5 million potentially faulty machines across the UK, under the brand names Indesit, Hotpoint, Creda and Proline.

Defective product solicitor at Irwin Mitchell, Matthew Newbould, called for the firm to issue a recall on affected dryers and said more needs to be done to improve the safety of white goods.


Expert Opinion
Whirlpool should issue a recall, to protect customer safety. Since Whirlpool admitted a fault existed, millions of people have carried on using these machines in their homes and in our opinion, taking a chance on customer safety, just isn’t a risk worth taking.
Matthew Newbould, Solicitor