Settlement For Family After ‘Less Than Magical’ Stay At Four-Star Magic Hotel

Expert Travel Lawyers Secure Settlement Following Illness At Turkish Hotel


Andrew Robinson, Press Officer | 0113 218 6463

Travel illness experts at Irwin Mitchell have secured a four figure settlement for a family of five who suffered severe gastric illness at a four-star Turkish hotel.

Zehra Isik, 51, from Urmston, Manchester travelled to the luxury Magic Hotel in Kemer in August 2011 with her four children for their first holiday as a family.

However, just days into the two-week break, Zehra and her children all began to suffer from severe gastric illness, including diarrhoea, vomiting and stomach pains.

Zehra told her legal team at Irwin Mitchell that the rooms at the hotel were not cleaned regularly, food was often left uncovered throughout the day, hand sanitizers were not available for guests and meals were often served lukewarm. Liability was denied by Jetline Limited.

Shortly after returning to the UK the family instructed specialist travel lawyers at Irwin Mitchell to investigate the cause of the illness and the experts have now secured the Isik family a settlement from the tour operator Jetline Limited.

Jetline initially denied that they were the other party to the holiday contract saying that the holiday was not a package holiday and they were therefore not the correct Defendant to bring the claim against.

However Jetline has now accepted that a package holiday had been sold to the Isik family and subsequent to this confirmation they then agreed an out of court settlement for the family.

Clare Comiskey, an International Personal Injury expert at Irwin Mitchell, representing the family, said:

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“The illness suffered by the Isik family and their reports on the conditions and hygiene practices in place at the Magic Hotel were very concerning.

“This was the first holiday Zehra and her children had taken as a family, but their experience was ruined by illness and they have been left with only bad memories.

“It is disappointing that Jetline took so long to admit that the holiday was a package holiday but we are delighted to have been able to now secure a settlement to cover Zehra and her children’s ruined holiday so they can put this terrible experience behind them.”
Clare Comiskey, Associate

Zehra said: “We were all looking forward to a luxury family break for the first time, but when we arrived we quickly realised the hotel was not what we expected from one with a four-star rating. It was far from the magical experience the hotel’s name suggested.

“The illness we suffered was terrible and we spent days in our hotel rooms as a result of the symptoms, so we weren’t able to enjoy the facilities.

“We are really pleased that settlement has been achieved for us. We can now move on with our lives and put this experience behind us."