Couple Seek Answers After Illness During Stay At Zanzibar Hotel ‘Ruins Holiday Of A Lifetime’

Lawyers Instructed to investigate illness suffered during stay At Hideaway Of Nungwi Resort And Spa

11.03.2015

A couple who have instructed specialist illness lawyers after suffering serious gastric illness symptoms during a stay at a luxury hotel in Zanzibar have revealed how the illness they endured ruined their £13,500 ‘holiday of a lifetime’.

Angela Swann and Andrew Smith, from Newcastle, were  confined to the resort for three days after suffering symptoms including diarrhoea, abdominal pain and nausea during a week-long, all inclusive stay at the Hideaway of Nungwi Resort and Spa in March last year, which was part of a two-week Under The Serengeti Skies tour arranged through Kuoni. Both Angela and Andrew are continuing to suffer as a result of the illness.

Angela and Andrew have asked expert illness lawyers at Irwin Mitchell, who specialise in securing justice for victims of illness problems at holiday resorts and hotels across the world, for help in gaining answers as to what caused them to fall ill.

Expert Opinion
We are conducting investigations into what was the cause of the illness Angela and Andrew suffered from.

"As we conduct our investigations we would urge anyone who stayed at the Hideaway of Nungwi Resort and Spa and who may be able to provide information about the conditions there to get in contact with us as soon as possible.

"Sadly, their story of working and saving to afford a luxury break only for the holiday to be ruined by serious illness is an unfortunate one, and understandably such issues have left Angela and Andrew frustrated and desperate for answers regarding the illness they have suffered. Kuoni have denied liability and we are seeking to establish what caused them to fall ill."
Nichola Blackburn, Other Legal Expert

Angela, and Andrew, began their luxury two-week safari tour on March 15th 2014

Angela recalled: “We had been really looking forward to this holiday, which we had spent so much money on, however we both fell ill during our stay at the Hideaway of Nungwi Resort & Spa suffering from symptoms including diarrhoea, abdominal pain, nausea and a loss of appetite.

“We were both in a terrible way and the illness impacted on the remainder of our holiday. We lost money on a diving excursion which was booked and were confined to the resort for the remainder of our holiday. It was nightmare.”

Both clients took antibiotics which they had taken on holiday with them as a precautionary measure and, following their return to the UK, they also sought treatment. Angela saw a private medical specialist and also had blood tests taken and an ultrasound scan due to the severity of her illness problems. Even eleven months on, they are continuing to feel the effects of what they have been through.

She added: “This was supposed to be a holiday of a lifetime which we would treasure forever, but sadly when we look back now we only think of the turmoil we’ve been through.

“I was not happy about some of the food served as on occasions it was undercooked and I had to send it back. Also sometimes some of the food served did not appear fresh and some of the food on occasions did not appear hot enough.

“Following falling ill, our holiday was ruined and was utterly embarrassing to say the least. Now, we just want answers as to why we fell ill, so that we can begin-to move on from what we’ve been through.”