Specialist Lawyers Call For More To Be Done To Ensure Better Service For Patients

A new report into complaints received by the NHS in England last year has revealed that not receiving an apology is the most common problem reported by patients. 

The Parliamentary and Health Service Ombudsman (PHSO) released figures highlighting top NHS patient complaints in England in 2014 - 15. A poor apology after NHS failings came top of the list, shortly followed by errors in diagnosing conditions, poor treatment and lack of communication. 

The latest report suggested that the PHSO investigated 800 more complaints in comparison to last year – with 1,652 complaints in 2014-15, compared to 852 in 2013-14. 

Julie Mellor from PHSO, said; “We are publishing this data to help hospital trusts identify problems and take action to ensure trust in the healthcare system remains high." 

Irwin Mitchell’s Medical Negligence expert commented on the findings;