'Isolated and Lonely' Elderly People Calling Helpline Over Care Home Neglect

Many Elderly Callers Complained Of Abuse And Neglect

25.11.2014

The Silver Line helpline received almost 300,000 calls from elderly people in its first year of existence, with many of the callers admitting to feeling isolated and lonely.

Over half of those who used the helpline said they had nobody else to talk to and some called to discuss neglect and abuse in their homes or residential care homes.

The helpline, which offers information, friendship and advice, revealed its first caller said she and other residents in a care home had been left without food and the heating had been turned off.

Operators are also trained in linking callers with local groups and services to help protect and support pensioners who are suffering abuse or neglect at home.

Andrea Sutcliffe, chief inspector of adult social care at the Care Quality Commission (CQC) said: "We believe that working together, we will be able to improve the standards of care for older people that may be falling short of the quality they need and deserve. It is also an opportunity to recognise examples of excellence and to highlight best practice to share with others."